![Fortinet](https://media.trabajo.org/img/noimg.jpg)
Advanced Support Engineer
hace 2 meses
Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region.
As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while providing best in class technical solutions. You will work with research and development groups, sales teams and regional support teams in a fast paced environment.
For this position, you have to demonstrate experience in participating in the post sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space.
All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.
**Key Responsibilities**:
- Advanced troubleshooting on the full range of Fortinet products
- Track, maintain and prioritize technical cases including proper escalation until case closure
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Build and maintain a long-term technical relationship with your customers
- Participate in customer conference calls or face to face customer meetings to discuss technical issues
- Reproduce customer environments on lab equipment, recommend potential new solutions
- Produce reports to summarize service activity and performance
- Report Software/Hardware related issues to R&D department and assure follow-up
- Develop best practices deployment and troubleshooting documentation
- Create technical documentation and bulletins to improve internal and external knowledge base
**Skills and Attributes Requirements**
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
- Strong troubleshooting and problem solving skill
- Effective communication and customer handling skills
- Previously worked in a technical support position with the telco and large enterprise space.
- Deep working knowledge of Windows, Linux or Unix - Previous experience on Fortinet products is an advantage
- Educational and Experience Requirements:
- 4-6 years of experience in a technical support role
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
- Advanced knowledge of English (written and spoken) other languages are an advantage
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Advanced Support Engineer- Database
hace 2 meses
Madrid, España Oracle A tiempo completoAdvanced Support Engineer - Database-2300044W **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Advanced Support Engineer - CSS** Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Support Engineer. If you have...
-
Technical Support Engineer
hace 3 semanas
Madrid, España Fortinet A tiempo completoAdvanced Services Engineer Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. gather and analyze information and to skillfully develop alternative solutions for customers. As a member of...
-
Associate Advanced Support Engineer
hace 2 meses
Madrid, España Oracle A tiempo completoAssociate Advanced Support Engineer-230003E2 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts...
-
Associate Advanced Support Engineer
hace 2 meses
Madrid, España Oracle A tiempo completoAssociate Advanced Support Engineer -230003DU **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts...
-
Associate Advanced Support Engineer
hace 4 horas
Madrid, España Oracle A tiempo completoAssociate Advanced Support Engineer-230003E2 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts...
-
Associate Advanced Support Engineer
hace 4 horas
Madrid, España Oracle A tiempo completoAssociate Advanced Support Engineer -230003DU **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts...
-
Advanced Support Engineer
hace 5 días
Madrid, Madrid, España Oracle A tiempo completoAs part of our Support team, your main goal is to provide post-sales support and solutions to our Oracle customers while advocating for their needs. You'll handle post-sales customer inquiries and technical questions about our Electronic Support Services through phone and electronic channels. You'll be the main contact for customers and will also assist...
-
Advanced Support Engineer
hace 5 días
Madrid, Madrid, España Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Advanced Support Engineer
hace 5 días
Madrid, Madrid, España Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Senior Advanced Services Engineer
hace 5 días
Madrid, Madrid, España Oracle A tiempo completoSenior Advanced Services Engineer - (Database and Cloud) Oracle Customer Success Services (CSS KQApplicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsAdvanced Services Engineer - Customer Success ServicesAre you a creative engineer who loves a challenge? Solve the complex puzzles you've been...
-
Advanced Services Engineer
hace 5 días
Madrid, Madrid, España Fortinet, Inc. A tiempo completoFortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to...
-
Desktop Support Engineer
hace 5 días
Madrid, Madrid, España Sharp Brains - Global IT Support A tiempo completoRole DescriptionThis is a full-time on-site role for a Desktop Support Engineer -L1 at SharpBrains Company located in Huesca, Spain. The Desktop Support Engineer will be responsible for providing technical support and troubleshooting to end users. They will assist with the installation, configuration, and maintenance of desktop hardware, software, and...
-
Advanced Support Engineer
hace 5 días
Madrid, Madrid, España Oracle A tiempo completoJob DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...
-
Advanced Support Engineer
hace 5 días
Madrid, Madrid, España Oracle A tiempo completoJob DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...
-
Advanced Support Engineer
hace 4 semanas
Madrid, Madrid, España Oracle A tiempo completoJob DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...
-
Advanced Support Engineer
hace 3 semanas
Madrid, Madrid, España Oracle A tiempo completoJob DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...
-
Advanced Support Engineer
hace 1 semana
Madrid, Madrid, España Oracle A tiempo completoJob DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...
-
Advanced Services Engineer
hace 5 días
Madrid, Madrid, España Fortinet, Inc. A tiempo completoFortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region.We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to...
-
Associate Advanced Support Engineer
hace 5 días
Madrid, Madrid, España Oracle Corporation A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Senior Advanced Services Engineer
hace 2 meses
Madrid, España Oracle A tiempo completoSenior Advanced Services Engineer - (Database and Cloud) Oracle Customer Success Services (CSS)-230002KQ **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Advanced Services Engineer - Customer Success Services Are you a creative engineer who loves a challenge? Solve the complex...