Associate Advanced Support Engineer
hace 5 meses
Associate Advanced Support Engineer -230003DU
**Applicants are required to read, write, and speak the following languages***: English, Spanish
**Preferred Qualifications**
This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service
Delivery (CCSD):
- The position requires working on shifts 365x7x24.
- The job requires a commitment to work physically at Oracle office in Madrid (Spain) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according changing business needs) to cover those shifts.
- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.
- Experience in customer support by phone will be highly appreciated.
- This position is oriented for people who want to develop his/her professional career at Oracle.
- It will be necessary to have a knowledge enough (the most the better) about the following aspects:
- ITIL concepts in terms of incident management and change management processes.
- Knowledge of concepts around events handling. Alerts are received in monitoring consoles (monitoring).
- Have agility enough at operational level, to work with several technologies:
- OS (Unix/Linux): How to check/perform actions on processes, memory, cpu, scripts execution, health-checks, start/stop components among others.
- Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)
- FMW/APPs: Weblogic and Oracle enterprise manager mainly but also other Oracle apps knowledge is appreciated
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
**Job**: Support
**Travel**: Yes, 25 % of the Time
**Location**: ES-ES,Spain-Madrid
**Job Type**: Regular Employee Hire
**Organization**: Oracle
-
Associate Advanced Support Engineer
hace 5 meses
Madrid, España Oracle A tiempo completoAssociate Advanced Support Engineer-230003E2 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts...
-
Advanced Support Engineer- Database
hace 5 meses
Madrid, España Oracle A tiempo completoAdvanced Support Engineer - Database-2300044W **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Advanced Support Engineer - CSS** Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Support Engineer. If you have...
-
Advanced Support Engineer
hace 6 meses
Madrid, España Fortinet A tiempo completoFortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while...
-
Advanced Support Engineer
hace 2 meses
Madrid, España Fortinet A tiempo completoFortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while...
-
Advanced Support Engineer
hace 2 semanas
Madrid, España Quest Software Canada Inc A tiempo completo.OverviewAt One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve...
-
Technical Support Associate
hace 4 semanas
Madrid, Madrid, España Ibm Careers A tiempo completoTechnical Support Associate - Software AG Engineer SupportThe Software AG Technical Support Associate is responsible for delivering quality software support to Software AG engineers and customers.This position requires a strong understanding of technical software products and the ability to analyze and troubleshoot complex technical problems.The ideal...
-
Advanced Process Control Engineer
hace 1 mes
Madrid, Madrid, España Rockwell Automation A tiempo completoJob Title: Advanced Process Control EngineerAbout the Role:We are seeking an experienced Advanced Process Control Engineer to join our team at Rockwell Automation. As an Advanced Process Control Engineer, you will be responsible for designing, developing, and implementing advanced analytics and model predictive control applications for our customers.Key...
-
Advanced Process Control Engineer
hace 1 mes
Madrid, Madrid, España Https:Www.Energyjobline.ComSitemap A tiempo completoJob DescriptionWe are seeking an Advanced Process Control Engineer to join our team at Rockwell Automation - Kalypso. As an Advanced Process Control Engineer, you will be responsible for designing and implementing online applications to improve our customers' manufacturing processes.Key ResponsibilitiesAssess customer processes and develop mathematical...
-
Advanced Support Engineer
hace 2 semanas
Madrid, España Quest Software Canada Inc A tiempo completoOverviewAt One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve...
-
Contract Support Associate
hace 3 meses
Rivas-Vaciamadrid, Madrid provincia, España CBRE A tiempo completo**Contract Support Associate** **Job ID** - 180874**Posted** - 19-Aug-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Administrative **Location(s)** Rivas-Vaciamadrid - Madrid, Comunidad de - Spain **About the Role**: As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative...
-
Advanced Support Analyst
hace 3 semanas
Madrid, España Arbor Education A tiempo completo£27,000 starting salary Central Leeds - Hybrid working 8am - 5pm Monday - Friday working hours (no weekends or bank holidays!)Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education!About us At Arbor, we're on a mission to transform the way schools work for the better.You've...
-
Advanced Process Control
hace 1 mes
Madrid, España Https:Www.Energyjobline.ComSitemap.Xml A tiempo completo.Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Advanced Network Security Engineer
hace 2 semanas
Madrid, Madrid, España Ing A tiempo completoAt ING, we are seeking a highly skilled Advanced Network Security Engineer to join our Networking & Security Infrastructure Team in Madrid. Our team is responsible for managing the organization's IT network and security infrastructure, working collaboratively to deliver high-quality services to our internal and external clients.Your Key...
-
Cloud Support Associate
hace 4 semanas
Madrid, España Amazon A tiempo completoAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust...
-
Advanced Support Analyst
hace 3 semanas
Madrid, España Arbor Education A tiempo completo£27,000 starting salary Central Leeds - Hybrid working 8am - 5pm Monday - Friday working hours (no weekends or bank holidays!) Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education! About us At Arbor, we’re on a mission to transform the way schools work for the...
-
Advanced Analytics Coe
hace 3 semanas
Madrid, España Bbvacib A tiempo completoAdvanced Analytics CoE - Data Scientist Associate Excited to grow your career? BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data...
-
Advanced Analytics Coe
hace 3 semanas
Madrid, España Bbvacib A tiempo completoAdvanced Analytics CoE - Data Scientist Associate Excited to grow your career? BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data...
-
Advanced Process Control Specialist
hace 2 semanas
Madrid, Madrid, España Https:Www.Energyjobline.ComSitemap A tiempo completoAbout the Role:Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile. We are seeking an Advanced Process Control (APC) Engineer to join our team. As an APC Engineer, you will be at the heart of custom application delivery teams that use Rockwell Automation's advanced analytics and model...
-
Cloud Support Associate
hace 4 semanas
Madrid, España Amazon A tiempo completoAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally.Amazon has built a reputation for excellence with a mission to create the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust...
-
Advanced Process Control
hace 4 meses
Madrid, España Rockwell Automation A tiempo completo.Job DescriptionRockwell Automation - Kalypso is hiring!Business Area :For over 25 years our team has used our software products and engineering procedures to create advanced analytics and model predictive control applications for customers worldwide.Our applications integrate with existing manufacturing systems to drive improvements in product quality,...