Associate Advanced Support Engineer

hace 3 días

Madrid, España Oracle A tiempo completo

Associate Advanced Support Engineer -230003DU

**Applicants are required to read, write, and speak the following languages***: English, Spanish

**Preferred Qualifications**

This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service

Delivery (CCSD):

- The position requires working on shifts 365x7x24.
- The job requires a commitment to work physically at Oracle office in Madrid (Spain) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according changing business needs) to cover those shifts.
- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.
- Experience in customer support by phone will be highly appreciated.
- This position is oriented for people who want to develop his/her professional career at Oracle.
- It will be necessary to have a knowledge enough (the most the better) about the following aspects:

- ITIL concepts in terms of incident management and change management processes.
- Knowledge of concepts around events handling. Alerts are received in monitoring consoles (monitoring).
- Have agility enough at operational level, to work with several technologies:

- OS (Unix/Linux): How to check/perform actions on processes, memory, cpu, scripts execution, health-checks, start/stop components among others.
- Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)
- FMW/APPs: Weblogic and Oracle enterprise manager mainly but also other Oracle apps knowledge is appreciated

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: ES-ES,Spain-Madrid

**Job Type**: Regular Employee Hire

**Organization**: Oracle

  • Associate Advanced Support Engineer

    hace 3 días

    Madrid, España Oracle A tiempo completo

    Associate Advanced Support Engineer-230003E2 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts...

  • Advanced Support Engineer- Database

    hace 2 meses

    Madrid, España Oracle A tiempo completo

    Advanced Support Engineer - Database-2300044W **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Advanced Support Engineer - CSS** Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Support Engineer. If you have...

  • Advanced Support Engineer- Database

    hace 2 días

    Madrid, España Oracle A tiempo completo

    Advanced Support Engineer - Database-2300044W **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Advanced Support Engineer - CSS** Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Support Engineer. If you have...

  • Advanced Support Engineer

    hace 1 semana

    Madrid, España Fortinet A tiempo completo

    Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while...

  • Technical Support Engineer

    hace 3 semanas

    Madrid, España Fortinet A tiempo completo

    Advanced Services Engineer Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. gather and analyze information and to skillfully develop alternative solutions for customers. As a member of...

  • Associate Advanced Support Engineer

    hace 1 semana

    Madrid, Madrid, España Oracle Corporation A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Advanced Support Engineer

    hace 1 semana

    Madrid, Madrid, España Oracle A tiempo completo

    As part of our Support team, your main goal is to provide post-sales support and solutions to our Oracle customers while advocating for their needs. You'll handle post-sales customer inquiries and technical questions about our Electronic Support Services through phone and electronic channels. You'll be the main contact for customers and will also assist...

  • Advanced Support Engineer

    hace 1 semana

    Madrid, Madrid, España Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Advanced Support Engineer

    hace 1 semana

    Madrid, Madrid, España Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Advanced Services Engineer

    hace 1 semana

    Madrid, Madrid, España Oracle A tiempo completo

    Senior Advanced Services Engineer - (Database and Cloud) Oracle Customer Success Services (CSS KQApplicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsAdvanced Services Engineer - Customer Success ServicesAre you a creative engineer who loves a challenge? Solve the complex puzzles you've been...

  • Advanced Services Engineer

    hace 1 semana

    Madrid, Madrid, España Fortinet, Inc. A tiempo completo

    Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to...

  • Desktop Support Engineer

    hace 1 semana

    Madrid, Madrid, España Sharp Brains - Global IT Support A tiempo completo

    Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer -L1 at SharpBrains Company located in Huesca, Spain. The Desktop Support Engineer will be responsible for providing technical support and troubleshooting to end users. They will assist with the installation, configuration, and maintenance of desktop hardware, software, and...

  • Advanced Support Engineer

    hace 4 semanas

    Madrid, Madrid, España Oracle A tiempo completo

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...

  • Advanced Support Engineer

    hace 1 semana

    Madrid, Madrid, España Oracle A tiempo completo

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...

  • Advanced Support Engineer

    hace 1 semana

    Madrid, Madrid, España Oracle A tiempo completo

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...

  • Advanced Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Oracle A tiempo completo

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...

  • Advanced Support Engineer

    hace 3 semanas

    Madrid, Madrid, España Oracle A tiempo completo

    Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...

  • Advanced Services Engineer

    hace 1 semana

    Madrid, Madrid, España Fortinet, Inc. A tiempo completo

    Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region.We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to...

  • Associate Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Software AG A tiempo completo

    We specialize in creating seamless connected experiences for customers, employees, and partners using a top-tier iPaaS that seamlessly integrates any system, anywhere, and in any way you prefer. Our advanced platform combines application, data, API, and B2B integration, enhanced by generative AI, to help you run a top-notch enterprise that continuously...

  • Associate Technical Support Engineer

    hace 4 semanas

    Madrid, España Software AG A tiempo completo

    We help you create effortlessly connected experiences for your customers, employees and partners with an enterprise-grade iPaaS that integrates anything, anywhere, any way you want. By bringing application, data, API and B2B integration together in the same generative AI-enabled platform, you can run a high-performing enterprise and constantly improve it...