Advanced Support Engineer

hace 2 semanas


Madrid, España Quest Software Canada Inc A tiempo completo

.OverviewAt One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and challenging IT problems. We are currently looking for an Advanced Support Engineer to join the One Identity Team. We are fanatically customer-focused and are proud to support the most complex customers who have the highest IT demands in the world. It's exciting, it's rewarding, it's hard work, and offers career and personal growth.The position is for an experienced problem solver to provide enterprise-wide support for the OneIdentity Manager Solution to a dedicated customer base. You will be part of a collaborative team providing assistance to our enterprise customer base. We believe in honest communication, share creativity, and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide mentoring, training, and opportunities for you to fulfill your ambitions and potential.ResponsibilitiesOur engineers work as part of a Global Premier Support team to provide the highest standard of technical support to customers on the Identity Manager Solution. Your stellar customer service and handling skills and the ability to interface, collaborate, and prioritize customer issues with development and effectively communicate solutions to customers are crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve several potentially complex issues on a Windows platform is required.QualificationsThe successful candidate will bring to the role prior technical support experience at an enterprise level including development or system administration and technical writing skills.Required technologies:2+ years' experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)2+ years' experience with enterprise network configuration, DNS, and troubleshooting methodsPrior experience of working on Microsoft SQL Server/ScriptingExperience with VB .NET or another object-oriented and event-driven programming language and the willingness to learn VB .NETAwareness of the Change Control ProcessYou also bring to the role strong customer orientation, excellent phone etiquette, and excellent interpersonal communication skills including verbal, written, and the ability to multitask. Your experience gives you the ability to define problems, collect data, establish facts, draw valid conclusions, and provide resolutions in order to achieve customer satisfaction



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