Advanced Services Engineer

hace 7 días


Madrid, Madrid, España Fortinet, Inc. A tiempo completo

Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region.

We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.

As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while providing best in class technical solutions.

You will work with research and development groups, sales teams and regional support teams in a fast paced environment.

For this position, you have to demonstrate experience in participating in the post sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space.

All positions require strong oral and written communication skills.

Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations.

All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.


Key Responsibilities:
Advanced troubleshooting on the full range of Fortinet products Track, maintain and prioritize technical cases including proper escalation until case closure Take initiatives and ownership of customer incidents to drive for timely resolutionsManage customer communications and expectations until the closure of each case Build and maintain a long-term technical relationship with your customers Participate in customer conference calls or face to face customer meetings to discuss technical issues Reproduce customer environments on lab equipment, recommend potential new solutions Produce reports to summarize service activity and performance Report Software/Hardware related issues to R&D department and assure follow-up Develop best practices deployment and troubleshooting documentation Create technical documentation and bulletins to improve internal and external knowledge base Skills and Attributes Requirements Strong understanding of data networking protocols, specifically TCP/IP, routing and switching Strong troubleshooting and problem solving skill Effective communication and customer handling skills Experience in security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall) Previously worked in a technical support position with the telco and large enterprise space. Deep working knowledge of Windows, Linux or Unix

  • Previous experience on Fortinet products is an advantage Educational and
Experience Requirements: 4-6 years of experience in a technical support role Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable Advanced knowledge of English (written and spoken) other languages are an advantage
#J-18808-Ljbffr

  • Madrid, Madrid, España Oracle A tiempo completo

    Senior Advanced Services Engineer - (Database and Cloud) Oracle Customer Success Services (CSS KQApplicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsAdvanced Services Engineer - Customer Success ServicesAre you a creative engineer who loves a challenge? Solve the complex puzzles you've been...


  • Madrid, Madrid, España Fortinet, Inc. A tiempo completo

    Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region.We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to...


  • Madrid, Madrid, España Oracle A tiempo completo

    Are you a creative engineer who loves a challenge? Solve the complex puzzles you've been dreaming of as our Advanced Services Engineer. If you have a passion for innovation in tech, we want you on our team Oracle is a technology leader that's changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies...


  • Madrid, Madrid, España SRG Global A tiempo completo

    Your RoleSRG Global Liria is seeking an Advanced Quality Engineer to work with new products in the development and early production phase (APQP Engineer).Responsibilities- Carry out disciplined Advanced Quality Planning and validation of products & processes throughout the PPAP program procedure.- Lead the systematic completion of Advanced Product Quality...


  • Madrid, Madrid, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completo

    Want to be a part of our team?The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross...

  • Data Engineer

    hace 7 días


    Madrid, Madrid, España Orange Business Services A tiempo completo

    The team, position & mission: In Orange Business Digital Services Spain we are seeking a Snowflake data engineer for international projects. We need an individual who loves working with data, is innovative, and has at least 1 year of experience with Snowflake and solid SQL skills. You will join a team of skilled data engineers where teamwork and a...

  • Senior Ml Engineer

    hace 7 días


    Madrid, Madrid, España Caixabank Advanced Business Analytics S.A.U. A tiempo completo

    Nos gustaría incorporar a un/a Gestor/a con expertise en Senior ML Engineer, dentro del departamento de Advanced Business Analytics Projects en el área de Digital Intelligence.Objetivo y Relevancia dentro de la OrganizaciónEl equipo se dedica a desarrollar nuevos proyectos de analítica avanzada para las distintas áreas de negocio y dar mantenimiento y...


  • Madrid, Madrid, España Ryanair A tiempo completo

    Ryanair Holdings plc, Europe's largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC.Carrying 154m guests p.a. on 3,000+ daily flights from 82 bases, the group connects over 200 destinations in 40 countries on a fleet of over 500 aircraft, which will enable the Ryanair Group to lower fares and grow traffic to 225m p.a. by...


  • Madrid, Madrid, España Oracle A tiempo completo

    As part of our Support team, your main goal is to provide post-sales support and solutions to our Oracle customers while advocating for their needs. You'll handle post-sales customer inquiries and technical questions about our Electronic Support Services through phone and electronic channels. You'll be the main contact for customers and will also assist...


  • Madrid, Madrid, España CAE A tiempo completo

    Role and ResponsibilitiesTechnical Services EngineerAre you looking for a work environment where you can innovate, reach greater heights, and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute?We are looking for a Technical Services Engineer...


  • Madrid, Madrid, España Oilandgas.Org A tiempo completo

    Advanced Field Service EngineerWe have an opportunity for an Advanced Field Service Engineer to join us at Honeywell .We are looking for someone with proven knowledge and experience of supporting and maintaining ICT/OT systems, mainly Honeywell ExperionPKS and PCN systems to join our highly skilled team in supporting Trans Adriatic Pipeline customer, in the...


  • Madrid, Madrid, España Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Madrid, Madrid, España Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Madrid, Madrid, España NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Engineer

    hace 7 días


    Madrid, Madrid, España Orange Business Services A tiempo completo

    The team, position & mission: In Orange Business Digital Services Spain we are looking for a Snowflake data engineerto participate in international projects.We are seeking an individual passionate about the world of data, creative, and committed to helping both their team and clients, with at least 1 yearof experience with Snowflake with strong knowledge of...


  • Madrid, Madrid, España Dentsu Aegis Network A tiempo completo

    Job Title:End User Services EngineerJob Description:El propósito de esta función es ejecutar las actividades operacionales cotidianas necesarias para mantener la prestación de servicios tecnológicos a la empresa.La función operará dentro de un marco eficaz para garantizar que se adopten métodos y procedimientos estandarizados con el fin de maximizar...


  • Madrid, Madrid, España CAE A tiempo completo

    Role and ResponsibilitiesAre you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us.CAE Parc Airline Technical Services...


  • Madrid, Madrid, España Alcon A tiempo completo

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...


  • Madrid, Madrid, España Dimension Data A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Madrid, Madrid, España Solera A tiempo completo

    The RoleWe are seeking an experienced technologist to join our Global Technology Operations team as a Senior Core Service Engineer. In this role, you will be responsible for supporting, configuring, and deploying Microsoft Infrastructure including Office365, Azure and application enhancements. Creating value through improving the workflow and stability of...