Customer Success Manager

hace 2 semanas

Madrid, España Cobee A tiempo completo

**About Us & Our Culture**:
We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.**

We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment. While much has changed since our humble beginnings, we stay true to what we believe and to our culture:

- **H**umble Excellence**: We are a team committed to excellence and delivering top-notch results. We make informed decisions and collaborate to succeed, while also approaching our endeavors with low ego and open-mindedness. We support our teammates and give them the opportunity to shine.
- **Team Innovation**: We are trailblazers, disrupting the status quo and creating something new. We embrace risk and challenge ourselves to think creatively, fostering teamwork and diversity to fuel our ideas. Everyone is encouraged to contribute and have a say in decision-making.
- **Lean Ownership**:Lean Ownership means owning our actions and outcomes, proactively seeking ways to improve the company for the long haul. We prioritize and simplify to move quickly and work with full autonomy to be agile.

**About The Role**:
Cobee is seeking a customer success manager to join our team. The Customer Success Team at Cobee has an ambitious mission of becoming trusted advisors for our customers. In this role, you will be responsible for ensuring our clients have a positive experience with our products and services. You will be our client's primary point of contact, providing support and guidance as needed.

We are looking for a Customer Success Manager to join our team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our accounts, maximize their satisfaction and retain them.

This role has to be more than the 50% of their time based in Madrid, Spain.

**Main challenges**:

- Lead the relationship with our customers as soon as they decide to join Cobee, becoming the go-to-person for them
- Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement
- Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)
- Consistently provide feedback to Product on our client's needs
- Proactively seek ways to improve processes not only within Customer Success but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).
- Identify Customer Success Qualified Leads (CSQLs) Collaborate with the sales team to maximize sales opportunities.
- Refer issues to the technical team.

**You are**:

- "Consultant first, salesperson second”, always looking for ways to add value.
- Curious and enthusiastic to learn and understand the customer's business processes, needs, pains and future challenges.
- Driven to develop and maintain a long term relationship with customers based on quality of service and customer satisfaction to renew year after year.
- Used to dealing with complex B2B products, ideally in B2B SaaS.
- Positive force who communicates effectively and always shows empathy
- Exceptionally well organized and love planning ahead.
- Overachiever, with exceptionally high standards: you expect your personal performance to be the best possible.
- Goal-oriented and analytical mind, that loves tracking KPIs and seeking ways to exceed targets.

**You have****:

- 2-3 years of Customer Success or Account Management experience with a strong focus on upselling and large account management.
- Demonstrated experience in dealing with Enterprise (key) accounts.
- You have proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc

**Why should you join Cobee?**:

- Excellence - We are driven by building great and impactful solutions to change the employee benefits industry in the long run. In everything we do, we go for the excellence approach.
- Sustainable growth - We always keep a bootstrap mindset while we keep growing We do this in a very sustainable way and with a lot of substance: growth and profitability are not a contradiction, and we love to find the right balance.
- Non-hierarchical innovators - We listen to everyone. No matter their pos

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