Head of Technical Account Manager

hace 3 semanas

Madrid, España Directa24 A tiempo completo

**Eron International** is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers.

We are looking for a qualified **Head** **Technical Account Manager** to join our multinational team.

As a** Head of TAM** you will be overseeing and addressing our customers’ technical needs, you will provide accurate technical service before and after the point of sale, ensuring always customer satisfaction.

**What you will be doing**:

- Acquire excellent product and technical knowledge to provide the best technical support to our clients.
- Analyze prospects’ business and technical requirements, and help planning solutions that meet those needs
- In some cases, you will need to work together with product development teams to customize products for individual customers.
- Build and maintain strong, long-lasting customer relationships
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
- You will need to monitor the progress of product installations to ensure that they are successful. Furthermore, you will be responsible for monitoring the support requests to identify any recurring issues and may recommend changes to products. By monitoring product performance and associated support needs, you can also be able to identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively.

**Requirements**:

- Bachelor’s degree in engineering, computer science or related studies

Informs and trains clients about products and their useReports customer feedbackResponds in a timely way to product-related inquiries
- Coordinates with the sales team
- Knowledge in the following technologies is excluding:

- SQL
- Programming (capable of reading and understanding OOP code for understanding system behaviours)
- REST APIs
- Business Intelligence tools
- Experience in the following areas is a plus: New Relic and Linux
- Experience in dealing with customers from a technical approach and delivering client-focused solutions based on customer needs
- Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
- Excellent analytical & technical skills, Proactive and detailed oriented

**What we offer**:

- A global environment with teammates living around the world
- Opportunities in a fast-paced growing company

**At Eron International, everything starts with our values,**

Be Direct: We are direct and genuine in all situations

Be Owner: We treat the issues as true owners being accountable for the results

Be Curious: We always ask ourselves what we can do better without settling with the status quo

Be Hero Leader: Lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact

Take risks: We take controlled risks with courage and without fear of being paralyzed by error

**Are you a DOER? Come and join the best company ever**
- Similar Jobs

**Customer Experience Analyst**:

- montevideo, Uruguay**Technical Account Manager**:

- Madrid, Spain (remote)**Enterprise Sales Manager / Europe**:

- , Spain

**Communications Manager**:

- Madrid, Spain

  • Technical Account Manager, Es

    hace 6 días

    Madrid, España Amazon A tiempo completo

    As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Philippines, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists...

  • Head of Technical Operations

    hace 1 mes

    Madrid, Madrid, España Green Recruitment Company A tiempo completo

    ​Job title: Head of Technical OperationsLocation: Madrid, Community of Madrid, Spain (Hybrid)TGRC is looking for a Head of Technical Operations for a European Solar Energy Developer with a 25GW Solar and Storage Portfolio.The Head of Technical Operations will lead the Engineering and Technical team, ensuring oversight and leading all technical aspects...

  • Technical Account Manager

    hace 1 mes

    Madrid, España Fortinet A tiempo completo

    **Preferred location is Madrid or close to any of our Spanish offices( Madrid, Murcia/Sevilla/Bilbao/Barcelona - working on a hybrid work mode** **Fluency in Spanish and English is mandatory** Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are...

  • Technical Account Manager

    hace 1 mes

    Madrid, España Orange A tiempo completo

    Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities: - Technical expertise of Viaccess Orca product _s _including: - Session manager - TV Console - Analytics Related plugins delivered by...

  • Technical Account Manager

    hace 4 semanas

    Madrid, España Sdi Digital Group A tiempo completo

    about the role Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities : Technical expertise of Viaccess Orca products including : Session manager TV Console Analytics Related plugins delivered by...

  • Technical Account Manager

    hace 13 horas

    Madrid, España Sdi Digital Group A tiempo completo

    about the roleTechnical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities :Technical expertise of Viaccess Orca products including : Session manager TV Console Analytics Related plugins delivered by...

  • Technical Account Manager

    hace 6 días

    Madrid, España Grupo Digital A tiempo completo

    Technical Account Manager ( Expertise Connect ) en hibrido.Desde Grupo Digital buscamos incorporarTechnical Account Manager para soporte de Expertise ConnectIdiomas inglés y españolFuncionesTechnical Account Manager para soporte de Expertise Connect (Premium Support)Grupo DigitalSomos un grupo de empresas tecnológicas formado actualmente por unos 250...

  • Senior Technical Account Manager

    hace 6 días

    Madrid, España Sdi Digital Group A tiempo completo

    .About the jobRed Hat's Technical Account Management team is looking for an experienced, enterprise-level engineer to join us as a Red Hat Ceph Storage, Technical Account Manager in Spain.In this role, you would work closely with customers, understand their IT infrastructure, internal processes, and business needs, and help identify relevant trends...

  • Technical Account Manager

    hace 1 mes

    Madrid, España Orange Business Services A tiempo completo

    about the role Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities: Technical expertise of Viaccess Orca products including: Session manager TV Console Analytics Related plugins...

  • Technical Account Manager

    hace 1 mes

    Madrid, España Equativ A tiempo completo

    \uD83D\uDC6B **About the team** Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most...

  • Technical Account Manager

    hace 6 días

    Madrid, España Grupo Digital A tiempo completo

    **Descripción**:Desde Grupo Digital, buscamos incorporar**Technical Account Manager para soporte de Expertise Connect**Idiomas**: inglés y español**FuncionesTechnical Account Manager para soporte de Expertise Connect (Premium Support)**Grupo Digital**Somos un grupo de empresas tecnológicas, formado actualmente por unos 250 profesionales, en distintas...

  • Head of Engineering

    hace 1 mes

    Madrid, España Workfully A tiempo completo

    Workfully is the decentralized hiring & upskilling marketplace. The world's fastest growing and most innovative companies use Workfully to hire & develop talent globally. **The Company** Our client is a cutting-edge software company, headquartered in Chicago, specializing in global payments, payroll, and Employer of Record (EOR) solutions. Our client's...

  • Technical Account Manager

    hace 6 días

    Madrid, España Orange Sa A tiempo completo

    about the roleTechnical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities:Technical expertise of Viaccess Orca product sincluding:Session managerTV ConsoleAnalyticsRelated plugins delivered by Viaccess...

  • Account Manager

    hace 6 días

    Madrid, España Eroninternational A tiempo completo

    .At Eron International we are lookingfor an Account Manager with a strong holistic view of the high risk industry, to join our growing multinational Commercial Team. The Account Manager will manage and nurture existing relationships with some of our top-tier merchants in the gambling vertical ensuring business growth and continuity.The ideal candidate is...

  • Account Manager

    hace 1 día

    Madrid, Madrid, España IFF Family of Companies A tiempo completo

    Job DescriptionIt's an exciting time to be part of the IFF family. We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. IFF is very excited to welcome a new Account Manager to our team, and we hope it's youAs an Account Manager you are responsible for a number...

  • Senior Technical Account Manager With English

    hace 2 semanas

    Madrid, España Talent Search People A tiempo completo

    We are looking for a proactive Senior Technical Account Manager with experience in Programmatic Ads to join a leading advertising company based in Madrid. You are the person we are looking for if: • You have at least 5 years of similar experience, with good knowledge of programmatic ads, digital media metrics and web analytics • You have a good...

  • Technical Account Manager, Telco Vertical

    hace 1 mes

    Madrid, España AWS EMEA SARL (Spain Branch) A tiempo completo

    Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including...

  • Head of Operations

    hace 4 semanas

    Madrid, Madrid, España North Star Network A tiempo completo

    North Star Network hosts sports fan communities across the world. We run sports media in over 30 countries, helping bettors make informed choices about their wagers and where to place them.A few figures about our portfolio of websites, which cover sports including football, boxing, MMA, e-sports, basketball and more. 50+ websites30M+ monthly page views (and...

  • Senior Technical Account Manager With English

    hace 6 días

    Madrid, España Talent Search People A tiempo completo

    We are looking for a proactive Senior Technical Account Manager with experience in Programmatic Ads to join a leading advertising company based in Madrid . Our client is a leading service provider in Madrid and theyre specialized in digital advertising/programmatic ads. Tasks In your daytoday you will be responsible for: Working closely with Publisher...

  • Account Manager

    hace 4 semanas

    Madrid, Madrid, España GrabJobs A tiempo completo

    We are in need of a hardworking Account Manager FR Barcelona, Spain to join our inspiring team at Carts Guru in Barcelona.Growing your career as a Full Time Account Manager FR Barcelona, Spain is a promising opportunity to develop beneficial skills.If you are strong in decision-making, problem-solving and have the right aptitude for the job, then apply for...