Customer Care Manager

hace 3 semanas

Sevilla, España Allurion A tiempo completo

**Why Allurion?***:
At Allurion, you will find a determined and hands-on culture that is driven by our passion for innovation, keeping us connected all around the world. With focus on our five values; Audacity, Grit, Authenticity, Accountability, and being Data Driven, we’re solving one of the most important healthcare challenges—ending world obesity. Whether you’re looking to further your career, or start a new one, this is a place where you can find a role with profound purpose. Joining Allurion means being part of an organization recognized as a Great Place to Work, where every day is day one and we continue to help our patients reach audacious goals

**What will you be doing?**:
In support of our world class Allurion Program as a dynamic Customer Care Manager, your primary focus is to engage with local clinics, book appointments for potential patients, drive conversion from leads to placements and ultimately support the Sales organization in meeting targets.

Being an individual contributor, you will work remotely within Spain alongside other Customer Care Managers and a Team Lead, collecting data to input into the CRM while providing accurate and timely KPI metrics when requested. You will be a key collaborator working with our Marketing team supporting social media management as well as collaborating with various other internal stakeholders.

**What we’re looking for in you**:

- Experience in consultative telesales (previous experience in working within the Technology industry preferred).
- Consumer centric mindset, with the ability to deliver a high-quality end-to-end customer experience.
- Able to work effectively both as a team and independently.
- Advanced communication and organizational skills with high attention to detail.
- Empathetic and easy to build relationships of trust with potential patients.
- Language capability: C2 Level in Spanish and B2-C2 in English preferred.

**What’s in it for you**:

- Competitive Package
- Paid Time Off
- Training and Career Development
- Support for Parents
- Global Employee Assistance Program & Total Wellbeing Platform
- Employee Stock Purchase Program
- Volunteer Time Off
- Additional Benefits and perks dependent on Country of residence

**Location**:
This role can be based anywhere within Spain

**Travel**:
There is potential for some international travel for company sponsored events.

**Hours**:
**Diversity and Inclusion**
- To learn more about Allurion please visit our website_

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