Customer Operations Gelateria
hace 3 semanas
Customer Operations Gelateria
CONTEXTO Y PRINCIPAL OBJETIVO DEL PUESTO
Buscamos a un nuevo miembro de equipo para el negocio de Helados en el canal fuera del hogar. Esta persona jugará un papel clave en la ejecución del plan estratégico de la división de Heladerías para dos conceptos retail en pleno proceso de implantación a nível nacional. Reportando al Operations Manager nacional, será responsable de la ejecución correcta del concepto en los puntos de venta.
PRINCIPALES RESPONSABILIDADES
- Visión operativa de lo que pasa en los puntos de venta para las zonas asignadas. Brazo derecho del Operations Manager en los puntos de venta.
- Principal interlocutor con los operadores. Gestión de conflictos, intermediación, resolución de incidencias e implantación de los estándares de la marca.
- Planes de negocio. Elaboración y seguimiento de las cuentas de explotación (PL) por punto de venta. Elaboración de planes de acción para optimizarlas.
- Modelo. Trabajando de la mano con Ventas y Trade Marketing, asegurar la ejecución correcta del modelo en base a los estándares operacionales y de imagen definidos por la marca.
- Nuevas aperturas. Validar y velar por implantaciones perfectas: participación en proceso de diseño y de implementación con Trade Marketing, Ventas y el despacho de arquitectura.
- Plan de Formación y visitas. Realizar formaciones, visitas de seguimiento y auditorias en todos los puntos de venta asignados, identificando puntos de mejora y palancas para incentivar la venta con el operador y el equipo central.
- Innovación. Participación en el desarrollo y la integración de oferta nueva (viabilidad, operativa, coordinación test-pilotos, análisis resultados etc).
- Operaciones. Detectar ineficiencias y proponer soluciones para optimizar procesos.
- Brand Equity. Velar por la consecución de los objetivos de la marca y por la excelencia en la experiência del consumidor.
REQUISITOS CLAVE
Experiência
- Experiência mínima de 3 años abriendo y/o gestionando puntos de venta en sector retail como Área Manager o Store Manager en tareas similares.
- Experiência coordinando equipos distintos para conseguir un objetivo común.
- Valorable experiência en foodservice y/o franquicias.
Habilidades
- Capacidad analítica, comercial y de negociación
- Proactivo, autoconfianza, con capacidad para influir.
- Trabajo a base de metas, construir buenas relaciones interpersonales, capacidad para trabajar de forma autónoma y en equipo.
- Viajes: > 50%. Carne de conducir.
Conocimientos
- Estudios universitarios y dominio inglés.
- Conocimientos de ofimática.
LI-Remote
-
Regional Operations Lead
hace 14 horas
Barcelona, España SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Customer Service Operations Intern
hace 7 días
Barcelona, España GOMEEP A tiempo completo**Customer service and operations intern** Want to join a fast-growing start-up?! **Company description** GOMEEP helps companies and individuals by providing built for purpose reliable e-mobility assets for last mile delivery and transportation. GOMEEP is a monthly e-bike subscription service. For a monthly subscription fee, users will receive their own...
-
Operations And Customer Service Internship
hace 1 mes
BARCELONA, España THE LABEL EDITION A tiempo completoCUSTOMER SERVICE Answer incoming requests from international premium customers through different channels (email, phone, website…)Handle customer complaints and difficulties and deliver accurate communication to customer.Collect and transfer customer's and sales information, KPIs and feedback to raise company's knowledge and understanding of their...
-
Operations And Customer Service Internship
hace 1 mes
Barcelona, Barcelona, España THE LABEL EDITION A tiempo completoCUSTOMER SERVICE Answer incoming requests from international premium customers through different channels (email, phone, website...)Handle customer complaints and difficulties and deliver accurate communication to customer.Collect and transfer customer's and sales information, KPIs and feedback to raise company's knowledge and understanding of their customer...
-
Regional Operations Lead
hace 21 horas
Barcelona, España SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Regional Operations Lead
hace 14 horas
Barcelona, España SAP A tiempo completoWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Senior Customer Success Operations Manager
hace 7 días
Barcelona, España TravelPerk A tiempo completoRole nbsp; We are seeking a highly skilled and processoriented Senior Manager Customer Success Operations with significant experience in the SaaS B2B space The ideal candidate will optimise and align the entire postsales processes from implementation and onboardingramp to expansionchurn This role requires a strategic thinker who can implement and...
-
Operations & Customer Success
hace 34 segundos
Barcelona, España DOMMA A tiempo completoDOMMA es una start-up de Fem-Tech con alto potencial de crecimiento creada en Barcelona. Nacemos con un propósito muy claro: positivizar la madurez femenina. Nuestra misión es ser la plataforma referente de salud y bienestar de la mujer en la madurez, acompañándola en su proceso de transición menopáusica, y acabar con los tabúes asociados, ofreciendo...
-
Operations Manager
hace 2 semanas
Barcelona, España Akiles A tiempo completoWhat you will be doing and Essential Job Functions: The Head of Operations is directly responsible for driving and managing after sales processes including installations and customer support, as well as ensuring smooth and efficient cooperation within the company and external stakeholders. This position will be located at the Akiles office in Barcelona. It...
-
Legal Counsel Business Operations Legal Team
hace 1 mes
Viladecans, España Unilever A tiempo completoBusiness Context_ Unilever’s Business Operations _UBO_) organisation is a global operation consisting of, among other key areas: Within the supply chain over 250 factories and over 400 warehouses, procuring billions of euros of goods and services and delivering over 4.5bn cases of products across more than 210,000 locations. Supply chain, including...
-
Legal Counsel Business Operations Legal Team
hace 1 mes
Viladecans, España Unilever A tiempo completoBusiness Context_ Unilever’s Business Operations _UBO_) organisation is a global operation consisting of, among other key areas: Within the supply chain over 250 factories and over 400 warehouses, procuring billions of euros of goods and services and delivering over 4.5bn cases of products across more than 210,000 locations. Supply chain, including...
-
Global Operations Analyst
hace 3 días
Barcelona, España Docplanner A tiempo completoJob Description During the past few years, our company has grown like crazy - we grew from a small startup to a global company. During this fast growth, small local teams developed highly personalized solutions for their local operations. With the evolution of the teams the need has come to develop further the insights provided in real time to the...
-
Global Operations Analyst
hace 3 días
Barcelona, España Docplanner A tiempo completoJob DescriptionDuring the past few years, our company has grown like crazy - we grew from a small startup to a global company. During this fast growth, small local teams developed highly personalized solutions for their local operations. With the evolution of the teams the need has come to develop further the insights provided in real time to the different...
-
Global Operations Analyst
hace 3 días
Barcelona, España Docplanner A tiempo completoJob Description During the past few years, our company has grown like crazy - we grew from a small startup to a global company. During this fast growth, small local teams developed highly personalized solutions for their local operations. With the evolution of the teams the need has come to develop further the insights provided in real time to the...
-
Customer Service Agent and Operations with Native
hace 4 semanas
Barcelona, España Talent Search People A tiempo completoPerfiles Ciberseguridad Long-term contract Barcelona, Spain Full-time Desde 21.000 € - Incorporación inmediata **¿Dónde trabajarás?**: You will join a French international start-up located in Barcelona and be part of a young multicultural team. **¿Qué harás?**: - As a Customer Success Operations, your main function will be to become an...
-
Customer Service Agent and Operations with Native
hace 4 semanas
Barcelona, España Talent Search People A tiempo completoPerfiles Ciberseguridad Long-term contract Barcelona, Spain Full-time Desde 21.000 € - Incorporación inmediata **¿Dónde trabajarás?**: You will join a French international start-up located in Barcelona and be part of a young multicultural team. **¿Qué harás?**: - As a Customer Success Operations, your main function will be to become an...
-
Global Account Operations Manager with German
hace 4 semanas
Barcelona, España Hewlett Packard A tiempo completoThe Global Account Operations Manager (GAOM) is a key role within the management of our top customers. Responsible to manage the end-to-end relationship with the customer from an operational point of view. This includes amongst other things, to set up new customers, to ensure Service Level Agreements are met, to manage large escalations and to solve complex...
-
Customer Service
hace 4 semanas
Barcelona, España Timup A tiempo completoBarcelona fashion brand looking for a Customer Service Agent. **Tasks**: - Provide accurate information about products, orders, shipping, and returns. - Resolve customer complaints and issues efficiently and effectively. - Monitor order fulfillment and shipping processes to ensure on-time delivery. - Handle and escalate complex cases to the appropriate...
-
Customer Operations Coordinator
hace 1 mes
Gran Canaria, Las Palmas provincia, España BAXTER A tiempo completo**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
IT Support Operations
hace 4 semanas
Barcelona, España Walters People A tiempo completoDo you want to start your experience as a IT Operations Support Specialist? **SKILLS AND KNOWLEDGE**: Demonstrable years of IT experience including technical customer support role. English, the interview will be in english so you need to have an intermediate level. - MS Office 365 suite - Windows 10/Windows 11 - Remote support software tool Bomgar -...