Full or Part-time Customer Service Agent

hace 6 meses

Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Barcelona. The team the employee would join supports customers of a popular sneaker brand.

Position: Customer Service Agent

Location: Barcelona, Spain

Employment type: Full-time or Part-time (25 hours per week)

Work model: Hybrid - work from the office during training and 3 days per month after training

Remuneration: Base salary

**DUTIES AND RESPONSIBILITIES**:

- Work alongside the Management Team to meet deadlines and achieve goals
- Live and breathe the company values; be a brand ambassador
- Become an expert on the sneaker brand
- Work in a fast-paced environment and showcase your multitasking skills
- Maintain a high level of attention to detail; be meticulous and vigilant
- Personalize the customer experience - find the right tone for each situation

**REQUIREMENTS**:

- A fluent level of Italian and Portuguese with strong grammar and spelling skills
- High level of English (both spoken and written)
- Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
- Fearless independence with the ability to think on your feet, there's no finish line to what's possible
- High energy, drive, and a friendly personality
- Resourcefulness and confidence to take the initiative in a fast-paced environment
- A strong teamwork ethic and a "can do" attitude
- It will be a plus if you practice sports (runners, football players, tennis players, hikers...)

**OFFER**:

- Contract: Temporary of 3 months (with 1 month probation period)
- Full-time or Part-Time: (25 hours/week)
- Working days/hours:

- Tuesday to Friday: 10:00 - 19:00h & Saturdays: 9:00-17:00h for full-time
- Or Tuesday to Saturday: 9:00-13:00h for part-time
- Rewards: Multiple performance-based rewards, and discounts on the sneakers
- Holidays: 24 days holiday per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
- Employee Assistance Program - free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Training: 8 days, Monday to Friday, full-time, from the office

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