French Agent

hace 3 meses

Barcelona, España H&M Group A tiempo completo

**Company Description**
H&M Group

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.

For our Customer Service Centre in Barcelona we are looking for Customer Service Agents who are excellent (both spoken and written) in the French and English language. The employment is full-time with a permanent contract. The start date is planned for **30th September 2024. **We require that you provide us with evidence of your proof of right to work in Spain (mandatory DNI/NIE number).

The job of an H&M Customer Service Agent comes with responsibility - and lots of fun. Your to-do list includes:

- Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important.
- Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service
- Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths.

**Qualifications**
Just like everyone at H&M, we believe you are a sales-minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:

- Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
- Can understand and communicate in **English**, both orally and written - as part of an international company, a large part of our daily work is done in English. **Excellent French **(both spoken and written) is mandatory.
- Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
- Have a positive approach to solving every customer's challenges
- Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app
- Have a great personal drive for development in customer service - we are constantly working with ambitious goals

**Additional Information** Salary**:

- 22.150 euros gross per year. An extra paid of 11,04 euros gross per hour on Sundays and bank holidays worked.

**Schedules**: The contract is full-time (40 hours/week) in rotative shifts and includes working hours during evenings and weekends. The schedule is Monday to Friday between 8:00 to 21:00 Saturday and Sunday from 9:00 to 17:00h

**Inclusion & Diversity**

H&M Customer Service is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

**Global Benefits**

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, at our Barcelona office we offer the following benefits:

- Hybrid Flex Work setup (working from home and from the office) after probation period (3 months)
- Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats.
- Day off on your birthday and still have the day paid for As well as receive a special discount of 50% off any H&M item.
- International working environment, great colleagues, celebrations and fun events.
- Referral Program: Bring a Friend and get a Referral fee.
- Training and development that supports your professional development.
- Employee benefits program where you will find discounts at hotels, activities, gyms & more.
- An office located in the heart of Barcelona with a multilingual work environment.

  • Sales Agent

    hace 5 meses

    Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a French-speaking Sales Agent from Barcelona for a brand of digital automation and energy management. Position: Sales Agent Location: Barcelona, Spain Model: Hybrid Employment type: Full-time Remuneration: Base salary + bonus **DUTIES AND...

  • Telesales Agent with French and Flemish

    hace 1 mes

    Barcelona, España Domestic & General (D&G) A tiempo completo

    **Job summary**: You will part of a Benelux team that shows best practice and tests new products and material. - You will be answering inbound calls in French and Flemish and offering insurances to the consumers. - Consumers that have purchased a new appliance will give you a call to register their appliances. - Your role will be to capture all the details...

  • Sales Agent

    hace 4 semanas

    Barcelona, Barcelona, España Exoticca Travel A tiempo completo

    About Exoticca TravelExoticca Travel is a dynamic and multicultural company that specializes in creating unforgettable experiences for our customers. With a strong focus on innovation and customer satisfaction, we are seeking a highly motivated Sales Agent to join our team.Job SummaryWe are looking for a Sales Agent with excellent communication skills and a...

  • Sales Agent

    hace 4 semanas

    Barcelona, Barcelona, España Exoticca Travel A tiempo completo

    About Exoticca TravelExoticca Travel is a dynamic and multicultural company that specializes in creating unforgettable experiences for our customers. With a strong focus on innovation and customer satisfaction, we are seeking a highly motivated Sales Agent to join our team.Job SummaryWe are looking for a Sales Agent with excellent communication skills and a...

  • Dealer Support Agent

    hace 4 semanas

    Barcelona, Barcelona, España MSX INTERNATIONAL A tiempo completo

    Job Title: Dealer Support Agent - FrenchJob Summary:MSX International is seeking a highly skilled Dealer Support Agent to join our team in Barcelona, Spain. As a Dealer Support Agent, you will be responsible for providing exceptional customer service to our dealership network, ensuring timely and efficient delivery of vehicles, and supporting our sales and...

  • Dealer Support Agent

    hace 4 semanas

    Barcelona, Barcelona, España MSX INTERNATIONAL A tiempo completo

    Job Title: Dealer Support Agent - FrenchJob Summary:MSX International is seeking a highly skilled Dealer Support Agent to join our team in Barcelona, Spain. As a Dealer Support Agent, you will be responsible for providing exceptional customer service to our dealership network, ensuring timely and efficient delivery of vehicles, and supporting our sales and...

  • Telesales Agent – French, German Or Italian Speaking

    hace 2 meses

    Barcelona, España Bravofly A tiempo completo

    Telesales Agent – French, German or Italian Speaking Lastminute.com is looking for a telesales agent for the French, German, or Italian market.The Company lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages.It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, and...

  • Agent Database Administrator 2

    hace 1 mes

    Barcelona, España Western Union A tiempo completo

    .Agent Database Administrator 2 (French Speaker) - Vilnius, LithuaniaAre you ready to use your analytical skills, eye for detail, and business acumen? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized...

  • Telesales Agent – French, German Or Italian Speaking

    hace 4 semanas

    Barcelona, España Lastminute Group A tiempo completo

    Telesales Agent – French, German or Italian Speaking Telesales Agent – French, German or Italian Speaking The Company lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages.It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.Our mission is to lead the...

  • Agent Database Administrator 2

    hace 2 semanas

    Barcelona, España Western Union A tiempo completo

    .Agent Database Administrator 2 (French Speaker) - Vilnius, Lithuania Are you ready to use your analytical skills, eye for detail, and business acumen? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized...

  • Telesales Agent – French Or German Speaking

    hace 1 mes

    Barcelona, España Lastminute Group A tiempo completo

    Telesales Agent – French or German Speaking Lastminute.com is looking for a telesales agent for the French or German market.The Company lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages.It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.Our mission is...

  • Customer Success Agent

    hace 1 mes

    Barcelona, Barcelona, España Adm Value A tiempo completo

    About UsADM Value, a subsidiary of the TESSI group, is a leading player in the customer experience and relations field. With a presence in 6 countries and 16 strategically located production sites, we strive to provide innovative and high-quality solutions that enhance the customer experience.Our ImpactWe are present in 6 countries: France, Spain, Morocco,...

  • Customer Success Agent

    hace 4 semanas

    Barcelona, Barcelona, España Adm Value A tiempo completo

    About UsADM Value, a subsidiary of the TESSI group, is a leading player in the customer experience and relations field. With a presence in 6 countries and 16 strategically located production sites, we strive to provide innovative and high-quality solutions that enhance the customer experience.Our ImpactWe are present in 6 countries: France, Spain, Morocco,...

  • Front Office Agent With French And English

    hace 4 meses

    Barcelona, España Talent Search People A tiempo completo

    Do you have at least 1 year of experience as a Front Office Agent working with export documentation?Do you have a C1 level of French?This opportunity is for you!You're the person we're looking for if: ? You have at least 1 year of experience in a similar role ? You have at least a C1 level of French and English ? You have a general knowledge of export...

  • AI Tester with French Language Expertise

    hace 1 mes

    Barcelona, Barcelona, España Terry Soot Mg A tiempo completo

    Job Title: AI Tester with French Language ExpertiseThis role involves testing and evaluating an AI agent in the development stage. The goal is to prevent the AI agent from sharing harmful, offensive, dangerous, or toxic content to end-users and make it safer.Responsibilities:Generate requests to the AI agent on proposed topicsEvaluate the response proposed...

  • AI Tester with French Language Expertise

    hace 4 semanas

    Barcelona, Barcelona, España Terry Soot Mg A tiempo completo

    Job Title: AI Tester with French Language ExpertiseThis role involves testing and evaluating an AI agent in the development stage. The goal is to prevent the AI agent from sharing harmful, offensive, dangerous, or toxic content to end-users and make it safer.Responsibilities:Generate requests to the AI agent on proposed topicsEvaluate the response proposed...

  • Technical Service Agent W/ French

    hace 7 meses

    Barcelona, España Advantage Consultores A tiempo completo

    **For our client, a leading German company specialized in exclusive faucets and high-end products, we are looking for a Technical Service Agent fluent in French to contribute to the continuous improvement of the Customer Service Department / Back-Office in Barcelona.** **RESPONSIBILITIES** - Support customers and the local team by serving as the primary...

  • Customer Service Agent

    hace 6 meses

    Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Barcelona. The team the employee would join supports customers of a popular sneaker brand. Position: Customer Service Agent Location: Barcelona, Spain Employment type: Full-time or Part-time (25 hours per week) Work model:...

  • Customer Service Agent with English and French Proficiency

    hace 3 semanas

    Barcelona, Barcelona, España buscojobs España A tiempo completo

    Job Details: We are seeking a highly skilled Customer Service Agent to join our team at CPM International in Barcelona. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients in English and French. Key Responsibilities: • Provide excellent verbal and written communication skills in English and...

  • Agent Database Administrator 2

    hace 1 mes

    Barcelona, España Western Union A tiempo completo

    Agent Database Administrator 2 (French Speaker) - Vilnius, LithuaniaAre you ready to use your analytical skills, eye for detail, and business acumen? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized...