Implementation Consultant

hace 2 semanas


En remoto, España Uberall A tiempo completo

**Help us bring people and businesses together**

Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

**The Past, Present & Future**

In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

In July 2021 we acquired one of the most successful location marketing platforms in the US, MomentFeed, and raised a series C funding round of $115m. We plan to seize on this momentum to rapidly expand in North America and become the undisputed global leader in this space. This role is pivotal to us executing on this journey

**You and us**

Over 400 Uberallers, with 50+ different nationalities, live and breathe our three core values:
\uD83C\uDF35 GROW TOGETHER
- DEMONSTRATE PASSION & PERFORMANCE

✊ BE BOLD & DRIVE CHANGE

**About the role:
As an

**Your Responsibilities**:

- Responsible for the technical implementation of our solution and the onboarding of our customers
- Ensure the customer’s initial exposure to our tool is timely and informative to increase early adoption and drive a successful collaboration between Uberall and our customers
- Deliver an onboarding plan in accordance with the customer’s roadmap, by coordinating and collaborating closely with the teams involved in the process (Pre-Sales, Sales, Customer Success, Product )
- Assess, understand and offer the best resolution to any challenge our customers wish to overcome
- Responsible for escalating misalignments identified throughout the onboarding via the appropriate internal channels (e.g. Jira, Salesforce)

**Your Profile**:

- You speak English and German fluently, and you have excellent oral and written communication skills in both languages
- Relevant professional experience at a B2B software company, preferably in the areas of digital marketing, e-commerce, or IT
- Customer-facing experience, focus on increasing customer satisfaction and reducing customer churn through technical solutions
- You are tech-savvy (knowledge of backend & API) and have experience with large datasets (Excel, SQL) and reporting tools (JIRA, Salesforce)
- Experience with management of Google Business Profile or Facebook Business Manager would be a strong asset

**What we offer**:
\uD83D\uDC9C
**A mission with meaning and purpose** At Uberall, we foster genuine connections between local businesses and people. Our diverse team of over 400 people working in 30 different countries allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.

\uD83D\uDE01
**A truly human culture** We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.

\uD83E\uDD38\uD83C\uDFFD‍ ️
** Flexibility to fit your lifestyle** Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Detroit, and London. Prefer to work remotely? Fine by us Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.

\uD83D\uDCB8
**A piece of the pie** Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.
- **Emotional and intellectual connection **Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into - reading books, baking, heavy metal, fostering kittens... you’ll find kindred spirits on our team.

\uD83E\uDDD8
**Health and Wellness** We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.
- ️ **All-access pass** Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.

\uD83C\uDF35
**Everyday growth** We support you on your non-stop learning journey. We offer development dialogues, access to LinkedIn Learning, live workshops on topics like resilience and feedback, and a Leadership


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