Successfactors Ec Functional Consultant
hace 1 mes
The roleensures that all Professional Services programmes or projects deliver the right deliverables into a customer’s Production environment so that the company meets the client’s expectations for going live and provides a platform for a long and mutually beneficial relationship. In addition, the role is responsible for delivering according to the program's appropriate implementation methodology (FastTrack or SAP Activate) and ensuring it is used and applied consistently within the programme.
The role also supports the Sales function with scoping, due diligence, solution design, estimating and SoW creation and review for all projects to ensure the full scope of an implementation is known and documented.
Tasks
a) Solution Design
- Lead/Support the required workshops as laid out by the methodology, ensuring all decisions are accurately captured and recorded in relevant workbooks.
- Define and document the overall configuration of the SuccessFactors module(s), making the correct balance between business, technical and functional requirements and constraints, as well as the compatibility with different solution components.
- Provide the Program/Project Manager with an overview of feasibility, viability and overall risk of the solution to be put in place
- Follow up during the whole project cycle to ensure the solution meets the architectural requirements
- Validate the final solution implemented at the client
- Support in the delivery of solution workshops to clients and the completion of required documentation.
- Participate in implementation meetings (client-facing and internal) as appropriate to ensure activities are completed
- Ensure successful transition to maintenance teams, either the company or other
- Support project resources in defining solutions
in the event that a challenge arises during delivery to ensure that delivery is on time and within budget
- Deliver presentations internally and externally
to engage with stakeholders and as part of the implementation process
- Pro-actively communicates and reports risks and
status to the Project Manager / Program Lead and project team members e.g.
Status Reports, progress and next activities
- b) Data Migration
- Organize and support the data mapping with client and implementation teams (the company or Third Party Providers)
- Ensure the client fulfil their responsibilities in term of data management, in particular with their data cleansing and data transformation
- Be familiar with data security procedures and requirements of both the company and the client and ensure these are respected as part of the process
- Pro-actively maintain an action tracker to ensure the issues are addressed before final customer testing
- Pro-actively anticipate project data issues and identify gaps in data that require addressing
- With the data validation expert, organize the validation and reconciliation points in the data migration process
- Obtain sign off on data migration deliverables from key stakeholders
- Track activities in the local data migration plan and respect timelines.
c) Integrations
- Support the Technical resources in the definition of integration requirements
- Support in the delivery of integration solution
workshops to clients and the completion of required documentation.
d) Test Activities
- Carry out agreed company Testing and ensure all agreed issues are corrected prior to customer testing.
- Support the execution of customer testing and facilitate
resolution of issues and queries raised during the testing process liaising as
required with relevant stakeholders, partners and internal teams)
- Provide highest level of quality assurance, ensuring that agreed deliverables are produced according to established procedures and standards.
- Support discussions in evaluating the impact of
decision on eventual workarounds for the project and post go live BAU and
optimize processes
e) Go-Lives
Support the Project Manager in cutover planning with the Customer
Carry out production migrations according to the
agreed plan
f) People Management & development
Provide deliverables and project objectives for other functional resources assigned to the project to complete
Mentor more junior and/or less experienced resources
Act as the primary escalation point within projects for all issues related to the implementation.
Ensure that lessons learned activities from a functional viewpoint are completed
Ensure that own knowledge of the SuccessFactors and product and offerings, methodologies, and tools are kept up-to-date
g) Client Relationship Management
Manage client relationship within projects and client expectations effectively
Expend existing client relationships by identifying opportunities for upselling and renewals
Ensure that we have referenceable clients with targeted Customer Satisfaction and Net Promoter Score
h) Practice Development
Participates actively in the definition of global standards
Drives continuous improvement initiativ
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