Netatmo - Technical Support - Email & Chat - Fluent

hace 1 mes


Barcelona, España CPM A tiempo completo

**Description**:
**Our Client**

**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.

**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**_What you’ll be doing?_**
- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs

**Requirements**:
**_ What skills & experience you’ll bring to us_**?**
- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs

**Benefits**:
**_ What do we offer?_**
- **Contract**: Permanent contract (1-month probation period)
- **Full-time**: (39hours/week)
- **Working days/Hours**: Monday to Friday Between 09:00 am and 7:00 pm with the occasional Saturday after 3 months
- **Salary**: 21,000€
- **Holidays**: 24 per calendar year
- **Hybrid model**: Working 7 days from home per month
- **Training**: 4 weeks from the office, Monday - Friday
- **Start date**: 12th of June 2023

**Who we are**

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

**#**wecare**#**wearecurious**#**weachievetogether



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