Technical Product Specialist
hace 4 semanas
Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
Provide customers "micro consulting" engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace's software intelligence platform in order to get the most value and return on their Dynatrace investment.
Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
Track and document customer touchpoints and engagements.
Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
Chat focused: 40%
#J-18808-Ljbffr
-
Technical Service Specialist
hace 3 semanas
Barcelona, España Werfen A tiempo completoOverview Post Date June 20, Number WEBWW-- Job Function Technical Service & Support Location Barcelona Country Spain About the Position Job Summary Leading the service of his assigned instrument platforms, being accountable the proper functioning of the service in this line. The Technical Service Specialist will be integrated in a team of...
-
Technical Sales Specialist
hace 3 días
Barcelona, España Enantia A tiempo completoEmailCorporate Strategy Director at ENANTIA, Managing Partner ENANTIA is seeking a full time Technical Sales Specialist for our Business Development Team.ENANTIA is a CRO company with more than 20 years of experience as a provider of scientific chemical services for the fine chemicals and pharmaceutical industries, specialized in Process Chemistry, API Solid...
-
Technical Sales Specialist
hace 3 días
Barcelona, España Enantia A tiempo completoEmailCorporate Strategy Director at ENANTIA, Managing PartnerENANTIA is seeking a full time Technical Sales Specialist for our Business Development Team.ENANTIA is a CRO company with more than 20 years of experience as a provider of scientific chemical services for the fine chemicals and pharmaceutical industries, specialized in Process Chemistry, API Solid...
-
Technical Product Specialist- French speaking
hace 3 semanas
Barcelona, España Dynatrace A tiempo completoJob DescriptionRespond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their...
-
Technical Sales Specialist
hace 3 días
Barcelona, España Enantia A tiempo completoEmail Corporate Strategy Director at ENANTIA, Managing PartnerENANTIA is seeking a full time Technical Sales Specialist for our Business Development Team. ENANTIA is a CRO company with more than 20 years of experience as a provider of scientific chemical services for the fine chemicals and pharmaceutical industries, specialized in Process Chemistry, API...
-
Technical Support Specialist
hace 4 semanas
Barcelona, España Lengow A tiempo completoAll jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to...
-
Technical Product Specialist- French Speaking
hace 2 semanas
Barcelona, España Dynatrace Software Gmbh A tiempo completoRespond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.Provide customers "micro consulting" engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace's software intelligence platform in order to get the most value and return on their Dynatrace...
-
Technical Product Specialist- Arabic Speaking
hace 2 semanas
Barcelona, España Dynatrace Software Gmbh A tiempo completoRespond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. Provide customers "micro consulting" engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace's software intelligence platform in order to get the most value and return on their Dynatrace...
-
Technical Support Specialist
hace 3 semanas
Barcelona, España Lengow A tiempo completoLengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...
-
German Technical Support
hace 4 semanas
Barcelona, España Careerxtra A tiempo completo**Job Title: Hybrid German Technical Support Specialist** **Location: Barcelona, Spain (Hybrid)** We are committed to delivering exceptional customer experiences, and we are looking for a talented professional to provide technical support in the German language. **Position Overview**: As a Hybrid German Technical Support Specialist, you will play a...
-
Product Specialist B2B
hace 3 horas
Barcelona, España Talent Match A tiempo completoTe gusta el sector energético? ¿Te has desarrollado en aspectos técnicos dentro del mercado eléctrico? Si quieres desarrollar tu carrera en una empresa en crecimiento y te motiva tener proyección de futuro. ¡Esta oportunidad puede ser para ti! Uno de nuestros clientes busca hacer match con un Product Specialist B2B. ¿Cuál será tu misión? -...
-
German Speaking Technical Support
hace 4 semanas
Barcelona, España Careerxtra A tiempo completo**Job Title: German-speaking Technical Support Specialist** **Location: Barcelona, Spain** We are currently expanding our team and seeking a talented individual to join us as a German-speaking Technical Support Specialist in our Barcelona office. **Responsibilities**: - Diagnose and troubleshoot technical issues, guiding customers through step-by-step...
-
Senior Product Manager
hace 22 horas
Barcelona, España Talent Search People A tiempo completo¡Únete al emocionante proyecto como Senior Product Manager / Head of Product - Mobile Specialist para liderar nuestra estrategia de productos móviles en una misión para revolucionar la salud y el bienestar a través de nuestra innovadora aplicación móvil, con más de 5 millones de usuarios y en constante crecimiento. Si tienes experiencia en liderazgo,...
-
Product Specialist
hace 3 semanas
Barcelona, España Centro Español De Plásticos A tiempo completoNexeo Plastics, LLC is an independent global plastics distribution company with the Head Office in Houston (US), European Headquarters in Barcelona (Spain) and with more than 15 worldwide offices. As a stand-alone company that is exclusively in the business of connecting customers and suppliers of plastics.You can find more about us on our website:...
-
Product Specialist
hace 2 semanas
Barcelona, España Centro Español De Plásticos A tiempo completoNexeo Plastics, LLC is an independent global plastics distribution company with the Head Office in Houston (US), European Headquarters in Barcelona (Spain) and with more than 15 worldwide offices. As a stand-alone company that is exclusively in the business of connecting customers and suppliers of plastics. You can find more about us on our website:...
-
Senior Technical Product Manager
hace 4 días
Barcelona, España sennder A tiempo completosennder is digitizing Europe's logistics. We are a growing team looking for a Technical Product Manager to help us on our journey to revolutionize road freight logistics. You would join our Engineering and Data Platform in the Berlin/Barcelona office. We value humility and we're as interested in your character as we are in your talent. Please apply, even if...
-
Technical Product Owner
hace 4 semanas
Barcelona, España AstraZeneca A tiempo completo**Technical Product Owner - **EUCAN IT **Macclesfield OR **Milan OR Barcelona OR Madrid OR Vienna OR M**ississauga** **_ Competitive salary & benefits on offer._** **_Close Date: 18th July 2023_** **ABOUT ASTRAZENECA** AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of...
-
Senior Technical Product Manager
hace 4 días
Barcelona, España sennder A tiempo completosennder is digitizing Europe's logistics. We are a growing team looking for a Technical Product Manager to help us on our journey to revolutionize road freight logistics. You would join our Engineering and Data Platform in the Berlin/Barcelona office. We value humility and we're as interested in your character as we are in your talent. Please apply, even if...
-
Technical Services Specialist
hace 2 semanas
Barcelona, España Pig Improvement Company A tiempo completoRole OverviewPIC - Our goal is to enable customers to become the most successful pork producers in the world. Reporting – European Technical Services Director Based in Spain Responsible for providing professional service and support in customer systems with a primary target of supporting the customer in reaching and exceeding their targets for biological...
-
Technical Account Specialist Infrastructure
hace 3 días
Barcelona, España Autodesk A tiempo completoJob Requisition ID # 24WD78211 Position overview Autodesk Customer Technical Success is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you've a customer-focused approach to building strong relationships with Enterprise customers, you might be just who we...