Customer Facing Colleague Enablement

hace 5 meses

Madrid, España Pfizer A tiempo completo

Customer Facing Colleague Enablement (CFCE) is a Biopharma Operations service vertical within the Chief Marketing Office, driving performance, scale, simplicity, and efficiency for Customer Facing Colleagues (CFCs).

The Customer Facing Colleague Enablement - Spain & EU Agile Lead provides leadership for a high-functioning team of CFCE professionals. The role is responsible for overall system and business process ownership to drive compliant and effective CFC promotional activity for Spain, Eastern Europe Cluster (Poland, Adriatic (Croatia, Serbia, Bosnia-Herzegovina, Slovenia), Bulgaria, Czech, Hungary, Romania, Slovakia, Israel) and Western Europe Cluster (Sweden, Finland, Ireland, Greece (Malta, Cyprus), Portugal, Netherlands, Belgium/Luxembourg, Switzerland, Austria, Denmark, Norway).

This role provides oversight on all governance and audit activity for key systems including Organization Manager (OM), Veeva/PforceRx, Commercial Triage, Territory Design Tools, as well as the integrated systems and processes (“ecosystem”) that drive customer engagements.

The role is a people manager to 7-8 CFE professionals, providing technical delivery knowledge and strategic direction in the planning and execution of all agreed Customer Facing Enablement services in scope of the named markets above that allow the business to drive quality at scale.

The role will collaborate with Biopharma functional teams, including Commercial/ Sales leaders, the CMO, Biopharma Operations Partners (BOPs), Business Analytics and Insights, Digital, Learning & Development, People Experience, and Corporate Compliance to improve customer engagements and support service improvements for the named markets.

Reports to Customer Facing Colleague Enablement Lead Europe within Biopharma Ops.

ROLE RESPONSIBILITIES

Leads Customer Facing Colleague Enablement services in Spain & EU Cluster markets:

- Supports Field Force sales call/detail planning and activities with processes and tools (e.g. Sales Force Automation (SFA), CFC Orchestration (CFCO))
- Enables and support customer segmentation, sales force sizing, call plans and sales performance projections
- Builds efficient and optimized sales team structures, reporting hierarchies and geographical boundaries (maps)Enables virtual communications, engagements and details between CFCs and HCPS
- Supports customer facing colleagues in obtaining access to hospital systems in an efficient, timely, and cost-effective manner, while remaining compliant with Pfizer and hospital system policies. Credentials include, but are not limited, to background checks, drug screening, and medical testing

Attracts, develops, retains, and engages a high performing virtual and in-market service delivery team:

- Leads the Customer Facing Colleague Enablement service delivery team in Spain & EU Cluster markets by attracting, developing and motivating a team of 7-8 reports
- Creates, maintains and demonstrates an in-depth understanding of priorities across the service delivery team and works collaboratively with the team to allocate team resources appropriately to meet service delivery commitments
- Manages the high performance of the service delivery team ensuring team members are equipped with the required capabilities to perform their assigned tasks effectively
- Develop and implement cultural imperatives, challenging colleagues to grow beyond comfort level with both technical and professional capabilities

Identifies opportunities for improving Customer Facing Colleague Enablement service delivery within Spain & EU Cluster markets:

- Streamlines and scales systems across Spain & EU Cluster markets and BUs with central support based on agreed services
- Identifies needs for innovation or operational support
- Drives alignment to the Customer Facing Enablement Design and Global Vertical service catalogue definition, processes, enhancements and strategies
- Drives transformation: standardization, optimization and
- automation towards higher efficiency, better service quality, and faster solution provisioning
- Ensures the collection and provision of service delivery data and insights to support further service delivery optimization, effectiveness of daily service delivery operations and to provide insight for Biopharma Ops
- Ensure the usage of Biopharma Ops service delivery tools and platforms.
- Improves quality, consistency (One Pfizer), and compliance across Business Therapeutic Areas and Spain & EU Cluster markets
- Ensures all service delivery meets agreed in place quality plans in collaboration with CQO and PX Global Compensation to meet
- Partner with Pfizer Digital, Global Data Management and Data Steward role for timeliness and consistency of data deliverables on platform projects focused on improving data quality (e.g. HCP search capability)

QUALIFICATIONS
- BA Required; MBA or equivalent Master’s-level education preferred
- 10+ years of experience in Commercial Operations or other Customer Facing En

  • Store Colleague

    hace 3 semanas

    Madrid, España Jd A tiempo completo

    Millets - Store Colleague Part Time  About  Millets : Creating fun in the great outdoors.Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm , Hi Gear and Eurohike .Role Overview: M ake Millets a...

  • Store Colleague

    hace 2 semanas

    Madrid, España Jd A tiempo completo

    Millets - Store Colleague Part Time About Millets:Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike.Role Overview:Make Millets a great place...

  • Store Colleague

    hace 2 semanas

    Madrid, España JD A tiempo completo

    Millets - Store Colleague Part Time  About  Millets : Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm , Hi Gear and Eurohike . Role ...

  • Tech Enablement Specialist

    hace 4 semanas

    Madrid, Madrid, España Aws Emea Sarl (Spain Branch) - G84 A tiempo completo

    About the RoleWe are seeking an experienced Enablement Lead to join our EMEA Tech team at AWS. As a key member of our team, you will be responsible for building and executing enablement plans to support the growth and success of our sales teams.Your primary focus will be on developing and implementing enablement strategies that drive sales productivity,...

  • Store Colleague

    hace 4 semanas

    Madrid, España JD A tiempo completo

    Millets - Store Colleague Part Time About Millets:Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike.Role Overview:Make Millets a great place...

  • Store Colleague

    hace 2 semanas

    Madrid, España JD A tiempo completo

    Millets - Store Colleague Part Time 8 hoursAbout Millets:Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike.Role Overview:Make Millets a great...

  • Tech Enablement Specialist

    hace 3 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About the RoleWe are seeking an experienced Enablement Lead to build and execute enablement plans for our Tech community in EMEA. This role will be responsible for the initial onboarding, continuing education, and career development of our SAs, CSMs and managers.Key Responsibilities• Develop and implement enablement strategies to drive sales productivity...

  • Store Colleague

    hace 3 semanas

    Madrid, España Adzuna A tiempo completo

    .Blacks - Store Colleague Part Time We are Blacks and have been since 1863.We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration.Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their...

  • Tech Enablement Specialist

    hace 1 mes

    Madrid, Madrid, España Aws Emea Sarl - G84 A tiempo completo

    About the RoleWe are seeking an experienced Enablement Lead to join our EMEA Worldwide Field Enablement team. As a key member of our team, you will be responsible for building and executing enablement plans for our Tech community in EMEA.Key ResponsibilitiesDevelop and implement enablement strategies to support the growth and success of our Tech...

  • Tech Enablement Specialist

    hace 1 mes

    Madrid, Madrid, España Aws Emea Sarl - G84 A tiempo completo

    About the RoleWe are seeking an experienced Enablement Lead to join our EMEA Worldwide Field Enablement team. As a key member of our team, you will be responsible for building and executing enablement plans for our Tech community in EMEA.Key ResponsibilitiesDevelop and implement enablement strategies to support the growth and success of our Tech...

  • Cloud Enablement Strategist

    hace 4 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About the RoleAmazon Web Services is seeking a seasoned Industry Enablement Lead to empower AWS Global Sales EMEA account teams to drive growth and customer engagement. This high-visibility role involves developing and executing enablement strategies, programs, and processes to strengthen selling capabilities and accelerate new hire sales readiness.Key...

  • Store Colleague

    hace 1 semana

    Madrid, España Jd A tiempo completo

    GO Outdoors - Store Colleague Part Time - 8 Hour Contract GO Outdoors ('GO') focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value.Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing.These larger format stores display unique product...

  • Store Colleague

    hace 2 semanas

    Madrid, España JD A tiempo completo

    GO Outdoors - Store Colleague Part Time GO Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These larger format stores display unique product areas...

  • Store Colleague

    hace 2 semanas

    Madrid, España Jd A tiempo completo

    Blacks - Store Colleague Part Time We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their...

  • Store Colleague

    hace 2 semanas

    Madrid, España JD A tiempo completo

    GO Outdoors - Store Colleague Part Time - 8 Hour ContractGO Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These larger format stores display unique...

  • Store Colleague

    hace 2 semanas

    Madrid, España JD A tiempo completo

    GO Outdoors - Store Colleague Part TimeGO Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These larger format stores display unique product areas and...

  • Store Colleague

    hace 2 semanas

    Madrid, España JD A tiempo completo

    GO Outdoors - Store Colleague Full TimeGO Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These larger format stores display unique product areas and...

  • Sales Enablement Expert

    hace 1 semana

    Madrid, Madrid, España Esp Medtronic Spain A tiempo completo

    Sales Enablement and Excellence SpecialistThe Sales Enablement and Excellence Specialist will be responsible for managing sales structure, data content, and reporting to support internal stakeholders. This role will work closely with the Sales Enablement & Excellence Manager and other Sales Enablement Specialists in Europe.Main Responsibilities:Become the...

  • Sales Enablement

    hace 3 semanas

    Madrid, España Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeSales Enablement and Excellence Specialist, will be responsible to manage sales structure, manage...

  • Sales Enablement

    hace 4 semanas

    Madrid, España Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Sales Enablement and Excellence Specialist will be responsible for managing sales structure,...