Content & Channel Manager
hace 2 semanas
ROLE PURPOSE
The Content & Channel Manager (C&C M) - Inflammation and Immunology leads strategy development and execution for omnichannel engagement with our customers. The C&C M drives operational excellence at a country level and brings customer & marketplace insight into the brand teams to influence and shape local brand strategy. This role will deliver flawless execution of omnichannel marketing plans for a strong customer experience whilst creating sustainable value and accountability for the local budget.
ORGANIZATIONAL RELATIONSHIPS
The C&C M - Inflammation and Immunology has a strong relationship with all relevant internal stakeholders in country (e.g. sales team, product marketing, medical, omni-channel, digital, Biopharma Ops, finance, legal, etc.)
PRIMARY RESPONSIBILITIES
- Promotes the adoption of digital channels of the customer facing colleagues
- Collaborates closely with sales management to drive execution of omnichannel strategy and adoption of new tolls and channels
- Strategy Execution to Maximize Customer Impact
- Delivery of HCP channel and content strategy in line with Above Brand/Business Unit operating plan
- To be an integral member of brand marketing and cross functional teams, driving execution of digital, advising and providing input into the development of brand operational plans
- Campaign management and performance; using analytics tools to map customer journeys and provide insight to support future roadmap
- Expand e-Permissions and Pfizer Pro portal registration rates and ensure retention of active customers
- Coordinates local and international resources related to new and updated tools, platforms, and digital marketing (DIT, NBA, Pfizer Pro, etc.)
- Maintain high compliance standards across multichannel assets in line with Future of Content policy and guidelines and local Code of Practice
- Leadership
- Develop relationships with key internal stakeholder to improve customer journeys and experiences e.g. sales force, marketing, KAM, omni-channel, medical information
- Support brand teams to simplify and navigate digital innovation
- Champion Digital Marketing across the business to ensure it is considered and used effectively
- Financial Planning
- Accountable for the planning, spending & controlling of budgets agreed for own areas of responsibility & developing regular forecast updates to aid financial planning
- Measure Impact
- Analyze and evaluate the performance of campaigns and channels
- Monitor competitors’ multichannel activities
QUALIFICATIONS
- Fluency in English language
- 5 years+ of commercial experience
- Digital marketing experience is preferred
- Must have excellent organizational skills/ ability to manage multiple projects in a fast-paced environment
- Strong interpersonal, influence and communications skills
- Knowledge of local regulatory policies
- Strong project management skills
- Track record of working collaboratively with others across functions
- Demonstrates business acumen and entrepreneurial spirit
CAPABILITIES
- Strategy Execution to Maximize Customer Impact
- Action oriented to drive plan implementation
- Comprehensive business acumen & marketing experience
- Thorough understanding of revenue drivers for the brand in local country
- Leadership
- Cross-functional leadership and collaboration
- Strong communication and influencing skills
- Role modelling, visibility, upholding values, adhering to standards
- Demonstrate an omni-channel mindset and a strong change management approach to win hearts and minds and accelerate digital uptake across the BU
- Financial Planning
- Ability to manage & prioritize resources across customers in line with BU strategy and in dialogue with customer facing functions
- Ability to analyze data, interpret and communicate clear, actionable recommendations
- Meet Commitments to Patients, Customers & Stakeholders
- Broad expertise across local customers /stakeholders
- Ability to facilitate stakeholder & customer commitments and act on customer insights
- Ability to synthesize & communicate local customer insights for European planning
- Create Culture of Innovation and Continuous Improvement
- Leads change: ability to adapt to new modes of operating
- Innovation leadership
- Willingness to take appropriate calculated risks
ADDITIONAL INFORMATION
- Work location: Alcobendas, Madrid, Spain
- Type of position: Full time, permanent contract
- European work permit necessary
- NO Relocation package available
LI-PFE
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
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