Technical Support
hace 3 meses
**Key Responsibilities**:
- Provide on-site Level 1 support for Windows 11 migration, addressing user queries and technical issues.
- Trigger Windows 11 upgrades by enforcing updates and monitoring upgrade progress.
- Escalate functional incidents beyond the technician’s capacity to the appropriate teams.
- Resolve technical incidents on-site and provide immediate solutions where possible.
- Support general Level 1 field technician tasks during non-migration periods.
- Coordinate with the Service Desk team and follow guidance from management.
**Requirements**:
- Experience in providing Level 1 technical support.
- Proficiency in troubleshooting PC, printer, and software issues, with a focus on Windows environments.
- Ability to enforce and manage system updates during migration processes.
- Strong problem-solving skills with the capacity to escalate more complex issues when necessary.
- Excellent communication, empathy, and patience when dealing with users.
- A professional and proactive approach, ensuring mínimal disruption during the migration process.
- Fluency in Spanish is required.
- Must be prepared to follow safety protocols (PPE) when providing support in technical areas.
**How to Get shortlisted**:
**About Us**:
Field Service Techs (FST) is a reliable IT networking platform in **Spain**, that connects skilled IT specialists with customers offering IT projects opportunities. Our platform provides a seamless experience with advanced features such as messaging, real-time notifications, payment withdrawals, and dispute resolution.
Expand your experience with emerging technologies and be a part of our growing FST platform.
Pay: 1,100.00€ - 1,600.00€ per month
Work Location: In person
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