Service Delivery

hace 1 mes

Barcelona, España Hola Consultores, SL A tiempo completo

**Your mission**:
**_ Hola Consultores, S.L_** somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.
- Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía._

**_We're looking for a Service Delivery Manager_**
Infrastructure, Communications, Systems and User Support Manager

**Your profile**:
**_ Main responsibilities_**
**_Infrastructure, Communication and System Management_**
- Lead and manage the development, procurement, and proactive maintenance of IT

infrastructure services
- Ensure that services evolve in line with organizational needs and new technologies and

contribute to strategic initiatives as key enablers of the architecture
- Ensure the right sizing of the infrastructure, to ensure the proper performance and cost

optimization
- Ensure the infrastructure is secure, aligned with cybersecurity department policies and

recommendations
- Manage the SDWAN current and future deployments related to the SDWAN network

**_ Service Desk Management_**
- Ensure that appropriate Service Levels and KPI are agreed in the contracts with external
- service providers
- Leverage the ITIL framework best practices to streamline processes and drive optimum
- efficiency through the service delivery lifecycle
- Manage and oversee, using industry best practice, the on-boarding, acceptance and
- integration of new services, in line with project timescales, to be supported by the run
- partner
- Ensure that the service desk operations are efficient and effective, and the services
- delivered are of the highest level of quality.

**_ Team and Area Management_**
- Manage the relationship with external service providers
- Keep track of the costs and budget of the area
- Provide technical support for high-level issues or incidents
- Assure that the documentation of the department services is always reviewed, updated and

clearly centralized
- Manage a small group of skilled technical specialists
- Project management

**_ Requirements_**
- Experienced IT manager with at least 2 years of experience managing infrastructures on a

mid-sized or large companies
- Excellent knowledge on infrastructures, networking, and public cloud technologies
- Experienced Service Management professional with a passion for Service Improvement
- Experience of managing teams of technicians
- Experience of managing 3rd parties and 3rd party delivered services
- Service Management or Support in a large-scale and diverse environment of incident

management, escalation procedures and related disciplines
- Proven negotiation experience and analysis skills.
- Fluent oral and written communication skills in English.
- Demonstrable knowledge on Microsoft systems: Azure, Active Directory, Windows 10 &
server, Intune, etc.
- Demonstrable knowledge on AWS is a must
- Strong working knowledge of ITSM (Jira or similar)
- AWS, Azure, and-or Microsoft 365 certification is desirable
- Experience with Project management

**Why us?**:
**_ ¿Qué te podemos aportar?_**
- Seguro médico privado con Adeslas (completo + dental).
- Pago del 100% exámenes de certificación oficial.
- Pago parcial de cualquier curso de IT/Data.
- Oportunidades de carrera.
- Grandes proyectos con tecnologías avanzadas.
- Exposición y aprendizaje continuo en tecnologías punteras.
- Todo nuestro apoyo para tu desarrollo personal/profesional.
- Contrato indefinido.
- Buen clima laboral.

**_ Si tu perfil se ajusta al puesto y estás emocionado en formar parte de nuestro equipo, nos encantaría saber de ti Únete a nuestro equipo En Hola Consultores apostamos por ti_

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