L1 Service Desk Agent
hace 2 semanas
Overview:
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY.
NSC Global is currently looking for a
**German-speaking L1 Service Desk Agent** to join our growing company.
This Job is for
**1st Line Support** to Customers.
**Responsibilities**:
**Essential Function**
- Creation of trouble tickets for customers
- Executing consistent tasks via workflow tooling to triage new issues
- Communications via telephone calls to/from Customers plus interactive chat sessions
- Engagement of Specialist teams as directed by workflow tooling/procedures
Qualifications:
**Key Competencies**
- Technical_
- Basic/Advanced IT knowledge
- MS or Office Certification is a plus
- Non-Technical_
- Excellent communication skills (Verbal, Written, Technical & Interpersonal)
- Excellent telephone manner
- Good problem solving skills
- Professionalism at all times
- Assertiveness
- Good timekeeping
- Ability to work well under pressure, set priorities and make well considered decisions
- Drive enthusiasm, initiative, commitment and self-motivation
- Resourcefulness and flexibility
- A desire to learn new skills
- Ability to work well in a team
- Interface effectively with all levels of management both internally and externally
- Languages_
- German (Native/High)
- English (High)
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