L2 Service Desk Agent

hace 3 semanas


Barcelona, España NSC Global A tiempo completo

Overview:
**Main purpose of job**:
Providing 2st level German
- English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.

To be a successful Service Desk Agent, the individual must be customer and service oriented, self-confident, and have an aptitude for ICT issues.

**Responsibilities**:
**Main job tasks and responsibilities**:

- Records the incoming client requests - orders or incidents -, creates tickets.
- Questions the client thoroughly in the interest of fault diagnosis.
- Monitors the systems and creates a ticket when a defect is detected.
- Processes the incoming tickets (e.g. from the helpdesk).
- Identifies, diagnoses and categorizes the incident/ call/ ticket and determines priorities.
- Changes user settings from distance if needed.
- Forwards more complex problems to next level of support.
- Updates client information and the ticket management system throughout the whole process, and logs information.
- Tracks tickets and informs the client about its status.
- Observes the expected service levels as stated in the contract.
- Closes the ticket.
- Reports to the requester of report at the requested frequency.

Qualifications:
Must be fluent or possess an advanced level in German and English.

Full training to be provided.


  • Service Desk Agent

    hace 2 días


    Barcelona, España eXperience IT Solutions A tiempo completo

    **Descripción**: ¡Ven a compartir TÚ talento con nosotros! ¡Únete a nuestro equipo y forma parte de nuestra empresa, te necesitamos! Somos una empresa tecnológica que estamos en constante esfuerzo por encontrar excelencia y profesionalidad en proyectos con nuestros clientes. Desarrollamos una preocupación por los mismos, dándoles la mejor respuesta...

  • Team Lead Service Desk

    hace 3 días


    Barcelona, España Page Personnel España A tiempo completo

    You will be responsible for the management and improvement of the Service Desk team. - Collaborate with Management and take strong ownership on tasks & projects. - Identify gaps and propose continuous improvement. - Automatise and optimise manual tasks. - Managechases & escalations and keep the Management & key stakeholders informed. - Ability to handle...

  • IT Service Desk Lead

    hace 1 semana


    Barcelona, España Adevinta A tiempo completo

    We are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users.You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms...

  • IT Service Desk Lead

    hace 5 días


    Barcelona, Barcelona, España Adevinta A tiempo completo

    We are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users.You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms...


  • Barcelona, Barcelona, España Adevinta A tiempo completo

    We're seeking an experienced IT Service Desk Technician to join our newly created, growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.This role is ideal for an IT professional looking to take the next step...

  • Service Desk Technician

    hace 1 semana


    Barcelona, España Adevinta A tiempo completo

    We're seeking an experienced IT Service Desk Technician to join our newly created, growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.This role is ideal for an IT professional looking to take the...


  • Barcelona, España Talent Search People A tiempo completo

    We are recruiting a Help Desk Agent with an excellent level of Dutch for one of Europe`s leading IT Infrastructure providers. This person will be responsible for providing service to the client via phone, web and e-mail, receiving requests and finding the solutions to them.


  • Barcelona, España Page Personnel A tiempo completo

    Administrativo Service Desk en Barcelona.Perfil buscado (Hombre/Mujer) El Departamento de Soporte de Tecnología Global (GTS) es el primer y único punto de contacto para todos los empleados/as que utilizan los servicios de de la empresa. El Administrativo Service Desk será responsable de apoyar a sus compañeros en las tareas administrativas. El rol se...


  • Barcelona, Barcelona, España Page Personnel A tiempo completo

    Administrativo Service Desk en Barcelona.Perfil buscado (Hombre/Mujer) El Departamento de Soporte de Tecnología Global (GTS) es el primer y único punto de contacto para todos los empleados/as que utilizan los servicios de de la empresa. El Administrativo Service Desk será responsable de apoyar a sus compañeros en las tareas administrativas. El rol se...


  • Barcelona, España Page Personnel España A tiempo completo

    El Departamento de Soporte de Tecnología Global (GTS) es el primer y único punto de contacto para todos los empleados/as que utilizan los servicios de de la empresa. El Administrativo Service Desk será responsable de apoyar a sus compañeros en las tareas administrativas. El rol se esfuerza por apoyar rápidamente al equipo de soporte de Tecnología...

  • Operador Service Desk

    hace 6 días


    Barcelona, España Logicalis A tiempo completo

    Job Snapshot **Employee Type**: - Full-Time **Location**: Barcelona**Job Type**: - Other **Experience**: - Not Specified **Date Posted**: - 4/5/2023 **Job Description**: En Logicalis Spain estamos buscando un Operador Service Desk para trabajar en nuestras oficinas de Barcelona de manera presencial. Se requiere experiência en tareas propias de...

  • Operador Service Desk

    hace 5 días


    Barcelona, España Logicalis A tiempo completo

    En Logicalis Spain estamos buscando un Operador Service Desk para trabajar en nuestras oficinas de Barcelona de manera presencial. Se requiere experiência en tareas propias de Operación de Sistemas: - Monitorización de sistemas. - Capacidad de trabajar siguiendo procedimientos. - Ejecución de tareas periódicas. - Muy valorarles conocimientos de...

  • L1 Service Desk Agent

    hace 5 días


    Barcelona, España NSC Global A tiempo completo

    Overview: NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their...


  • Barcelona, España Barcelona Crew A tiempo completo

    **FRONT DESK AGENT BEACH HOSTEL CLUB IBIZA - NIGHT SHIFT**: **Company** BEACH HOSTEL - IBIZA **Position description** Provide reception service to hostel guests including check-in/out, handling customer enquiries and providing information, guidance and support for guests and their onward travels, general customer service, provide support to the breakfast...

  • Service Desk Agent

    hace 2 días


    Barcelona, España SCI – Serviclients Informatica A tiempo completo

    Barcelona - Posted on 03/14/2023 **No. of vacancies**: **1** **Requirements**: - **1 year experience in similar position**: - **Medium Grade Training Cycle**: - Ability to work with incident management tools - Knowledge and experience of active directory - Monitoring knowledge and experience - Languages: Spanish, Catalan (advanced) and English (oral...

  • Service Desk Leader

    hace 5 días


    Barcelona, España dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...

  • Service Desk Agent

    hace 6 días


    Barcelona, España NSC Global A tiempo completo

    NSC Global is currently looking for a Service Desk Agent (French & English speaking) to join our growing company. Essential Function - Creation of trouble tickets for customers - Executing consistent tasks via workflow tooling to triage new issues - Communications via telephone calls to/from Customers plus interactive chat sessions - Engagement of...


  • Barcelona, Barcelona, España Adevinta A tiempo completo

    Adevinta is seeking a dynamic and customer-oriented Help Desk Agent in the Collection Team.You will play a crucial role in addressing customer and business queries related to collections. You'll be responsible for handling inquiries promptly and professionally, ensuring a high level of customer satisfaction while supporting the company's financial...


  • Barcelona, España Adevinta A tiempo completo

    Here is an exciting opportunity to launch your IT career! We are seeking a proactive and enthusiastic (Junior) IT Service Desk Technician to join our growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services...


  • Barcelona, Barcelona, España Adevinta A tiempo completo

    Here is an exciting opportunity to launch your IT career We are seeking a proactive and enthusiastic (Junior) IT Service Desk Technician to join our growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.You'll...