Customer Engagement

hace 5 meses


En remoto, España CONDUENT A tiempo completo

**About Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Are you looking for a job where you can grow and a company that valuates your experience and effort every day, then we are a match

Conduent is developing a brand-new **Customer Engagement Center** for a world-famous automotive brand specialized in electric vehicles and EV Mobility.

We are looking for **German **speaking people passionate about providing support in After Sales as well as customer engagement.

**What we offer you**:

- 23 days paid holiday per annum
- EUR 1,50 a day WFH allowance
- 100% WFH/ Remote
- Medical Insurance scheme
- The technical hardware equipment is provided by us
- Referral program that will allow you to earn extra bonusses
- Access to a global learning platform for personal and professional development
- Contract for 12 months

**What is important in your job**:

- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship.
- Understanding of the importance of accuracy and quality in customer interactions.
- C2/C1 level of German language with B2 English language is a requirement - the assessment of the German language is conducted by an external vendor.
- After training period working hours are flexible: based on shifts between 7.00 AM and 11.00 PM, from Monday to Sunday and be open to work outside normal hours between 11:00 PM-7:00 AM for Roadside Assistance.
- Target orientation and at least 1 year work experience in sales.

**And did you know this about Conduent?**
- This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
- Our employees choose to build their careers at Conduent:

- More than 25% of our associates have been with us for 5 years or more.
- Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
- Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.

**Closing**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._


  • Customer Engagement

    hace 5 meses


    En remoto, España CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Engagement

    hace 5 meses


    En remoto, España CONDUENT A tiempo completo

    **Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Engagement

    hace 5 meses


    En remoto, España CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Engagement

    hace 5 meses


    En remoto, España CONDUENT A tiempo completo

    **Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España Zoovu A tiempo completo

    **What Zoovu Does** Zoovu is an AI content discovery platform that empowers businesses to help buyers discover products and make purchase decisions, wherever they are. The AI-driven platform structures product content and automatically enriches it with language that people understand to enable powerful and personalized discovery experiences such as visual...


  • En remoto, España Nextail A tiempo completo

    At Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform utilizes artificial intelligence, prescriptive analytics, and optimization to facilitate agile merchandising decisions. With backing of more than $12M in funding from leading venture capital investors, and partnerships...


  • En remoto, España Semrush A tiempo completo

    Job Description Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our Customer Success Manager, Onboarding (DACH Market) role for those who are goal and success-oriented. Tasks in the role - Successfully build relationships with existing...


  • En remoto, España Semrush A tiempo completo

    Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our **Senior Customer Success Manager, Enterprise Solution role** for those who are goal and success-oriented. **Tasks in the role**: - Acting as a “Player / Coach” and using your...


  • En remoto, España CPM International A tiempo completo

    **Our Client**: **We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**:Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on...


  • En remoto, España CPM International A tiempo completo

    Our Client Through research, development and partnership, our client supporting the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort, and they want to provide people with effective and reliable solutions...


  • En remoto, España Cloudera A tiempo completo

    Business Area: Professional Services **Job Description**: - The Services Delivery Manager is a key member of our EMEA Professional Services Project Management Office (PMO) delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects...

  • Engineering Manager

    hace 5 meses


    En remoto, España MessageBird A tiempo completo

    **Transform the communications world!**: We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). - ** What’s my job title?** Engineering Manager - Customer Service Suite - **Where in the world? **You can work remotely from The Netherlands, Spain, Portugal or the UK. - **...


  • En remoto, España CPM International A tiempo completo

    **Our Client**: Through research, development and partnership, our client supporting the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort, and they want to provide people with effective and reliable...


  • En remoto, España Adspert GmbH A tiempo completo

    Die** **Adspert GmbH** bewirbt sich bei dir als** kollegialer und familienfreundlicher Arbeitgeber aus Berlin**. Mit der Hilfe unserer **30 Adspertees** haben wir** Europas führenden Lösungsanbieter für Gebots-Management entwickelt**. Mehr als **300 Marken** und Agenturen** weltweit **vertrauen unserer Technologie**, um ihre Werbeleistung über **Amazon,...


  • En remoto, España CPM International A tiempo completo

    **Our Client** Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts. **We Care**:Passionate...

  • Customer Service

    hace 6 meses


    En remoto, España IQVIA A tiempo completo

    **Join us on our exciting journey!**: **Position Purpose**: We are recruiting an awesome team of Italian language speakers to join us at our Madrid Production Hub office! Your primary focus will be to be responsible for building up and maintaining updated data of Healthcare Professionals in order to offer support to our customers and ensuring that any...


  • En remoto, España TaxDome A tiempo completo

    **Community Sales Manager with sales and Saas experience** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. **About the team**: - We are a US-based SAAS firm targeting the accounting industry. In other...


  • En remoto, España TaxDome A tiempo completo

    **Community Sales Manager** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. **About the team**: - We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology to...