Operations Training Partner
hace 5 meses
At Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, or insurers like N26, Vivid, Trade Republic, flatexDEGIRO, Wish, Solarisbank, and more.
Having started our journey in January 2018 only, we're incredibly proud to count around 350 employees between our Amsterdam and Barcelona offices with over 50 nationalities.
**The role**
Being an Operations Training Partner, you are part of the Operations training team at Fourthline. The main purpose in this position is to ensure that we identify the correct learning opportunities, develop comprehensive learning paths for all the learning needs of our workforce and deploy them efficiently to enable operational success across the team.
**Responsibilities**
- You will deliver educational programs and learning activities for all roles within our operations organization and other areas, as needed.
- You will create and maintain training resources for our Operational department, as needed.
- You are continuously researching and improving learning paths based on feedback and operational needs.
- You will identify learning opportunities and develop lesson plans accordingly.
- You are responsible for establishing a robust partnership with all stakeholders to understand needs and collaborate on cross-functional projects successfully.
- You will lead remediation training solutions as part of performance management plans.
- You are an expert on all relevant guidelines for KYC.
**Skills and experience**
The required skills and experience for the Operations Training Partner role include:
- Previous experience delivering training, mentoring, coaching in educational environments.
- Proficiency in Microsoft Office Suite.
- Good understanding of a Learning Management System (LMS) and instructional design tools.
- Being able to work well under pressure.
- Desire to stay relevant and continuously learn about new training techniques, knowledge and resources.
- People and conflict management skills.
- Effective communication skills.
- English proficiency.
**What do we offer?**
We are growing...FAST That means there is a lot of room for impact in a fairly new KYC market You will get the chance to work at and add value to an international and rapidly growing scale-up that works with leading names in global FinTech, Crypto, and Trading platforms. You will get:
- 50/50 hybrid working model
- Remote work enablement and work from home allowence
- 25 days of holidays to chill
- Offices in Amsterdam and Barcelona with over 50 different nationalities
- Workplace Experience Group to enhance the employee experience in wellbeing, CSR and D&I
- Open Up - our partner in mental health support. Accessible to all our employees
- Career growth opportunities
- Free coffee, drinks, fruit & snacks always available
- Subsidized warm lunch
- Fourthline swag
- Additional local benefits - these vary per country
- Friday fun: Drinks in our very own bar, Arcade game nights, and sports activities. Do you have any ideas for our next team-building event?
- At Fourthline, we believe diversity enriches our culture and inspires you to do your best work. We value your unique talents and perspectives, welcoming them into a safe and inclusive working environment, to ultimately deliver the best products to our customers and society. You're welcome here. Fourthline is for everyone._
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