IT Business Partner
hace 4 semanas
**Summary**:
**About the Role**:
**Major accountabilities**:
- Preparation and support for all internal audit and external Inspections in region for Development IT
- Partner with Country DDIT Heads regarding demand planning and technology strategy within region
- Represent the business for issue and request escalation from country and region to Development IT LT and other DDIT functions.
- Potential to spend up to 50% of their time to: Execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area. Partner with DDIT Development Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates. Deliver products according to strategy and with reusability. Ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible service area.
- Ensure services, solutions, platforms, products are fit for purpose and achieve the desired business value and impact.
- Follow governance structure for projects, operations, etc. with right stakeholder representation
- Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area to include Inspection readiness and conclusion.
- Follow DDIT practices to drive agility, speed, efficiency, and effectiveness. Ensure adherence to Security and Compliance policies and procedures.
**Commitment to Diversity & Inclusion**:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum Requirements**:
- University degree in Informatics, Computer Sciences, business or similar OR relevant experience.
- Project Methodologies (Agile -Scrum training) GxP Validation training. Operations standards (ITIL) and Quality, compliance adherence.
- Stakeholder Engagement, Operational Excellence, Digital & Technology Savvy, Applied Business Insights, Business Mindset
- At least 10+ years of relevant experience in IT Service Management or related roles.
- ITIL Foundation Certification would be added advantage.
- Experience in supporting Business Applications
- Proficiency in using ITSM tools and platforms, such as ServiceNow etc.
- Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders.
- Experience in handling incident escalations and resolving incidents.
**Languages**:
- English fluent
Division
Operations
Business Unit
CTS
Location
Spain
Site
Barcelona Gran Vía
Company / Legal Entity
ES06 (FCRS = ES006) Novartis Farmacéutica, S.A.
Job Type
Full time
Employment Type
Regular
Shift Work
No
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