Operations Demand Manager
hace 2 meses
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
**Responsibilities**:
- Take full ownership of client & supplier operations demand- Monitor CR% and follow up actions for improvement (Selfset, HCN, supplier )- Build relationships with sales/clients & Sourcing/Suppliers to create win-win situations- Define indicators and action plan around Contact per case and First time right- Screen market for best practices/technology & define demand management strategy- Optimize call center operational team by defining potential TIER structure & demand distribution- Define & implement Omnichannel & Channel management (AI) strategies- Monitor and define strategies & action plans for Defect- Design, Implement, monitor and continuously improve a predictive model to detect potential: Bookouts & Increases in demand- Design, Implement, monitor and continuously improve demand alert system
**Requirements**:
- Minimum 3 years’ experience at travel industry- Minimum 1 year’s experience leading teams- Degree in Business Adminitration or Turism
**Skills**:
- High level of ownership- Analytic skills- Attention to details- Ability to build bridges with the commercial functions & partners- Ability to build relationship within the organization at all levels- Excellent communication skills- Proactive with a can-do attitude- A positive trouble-solver with excellent work ethics- Good MS Office skills (Tableau is a plus)
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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