Digital Platforms Lead, Customer Experiences
hace 3 semanas
**About HP**:
HP is ranked among the Top Companies to work. Among the recognitions include One of the World’s Best Places to Work by Glassdoor 2019, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey and Working Mother 100 Best Companies for 27 years.
HP is a proven leader in Personal Systems, Printing, and 3D Printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong position in the industry to extend our leadership in traditional markets and invest in exciting new technologies.
**About Customer Experiences**:
The Customer Experiences is the epicenter of HP's executive engagement strategy. Our organization prioritizes ensuring that customers and partners have the best experience when visiting one of our Customer Welcome Centers (CWCs) across the globe. The Customer Experiences team is dynamic and international and offers a supportive environment for continuous learning and professional growth.
As a Digital Platforms Lead, you will play a key role in the organization by managing the digital ecosystem of solutions that support our data and processes. We are looking for someone with a strong technical foundation, analytical proficiency, and customer centric mindset. Particularly, expertise in agile methodology for software development and a foundation in project management.
**The person in this role**:
**_ Key Responsibilities_**
- Establishes and implements digital governance by determining the appropriate solutions for central and center-level needs, ensuring effective alignment with organizational objectives.
- Oversee the development and maintenance of digital platforms, including tools and websites, ensuring they are robust, efficient, and user-friendly.
- Serves as an Agile Product Owner: understand the business and functional needs for the different areas, can assess their importance, translate them into user stories, and prioritize them for the development team.
- Act as the bridge between the development team and the rest of the stakeholders, overseeing issue resolution, negotiating mutually satisfactory solutions, ensuring adherence to delivery timelines.
- Collaborate with external vendors and partners as needed, ensuring effective relationships and delivery of contracted services.
- Effectively communicate digital platform strategies, updates, and achievements to internal and external stakeholders, facilitating training assets when needed.
**_ Education and Experience Required_**
- Bachelor's degree in a technology-related field (e.g., Business & Technology, Computer Science, Information Technology) or in Business with advanced studies in technology.
- 3+ years of professional experience in a related role.
- Foundation in Program/Project management is a must.
**_
Knowledge and Skills:_**
- Knowledge of Agile Methodology.
- Familiarity with Microsoft Dynamics 365.
- Very strong ability to influence, negotiate and drive consensus.
- Ability to work with remote teams from different cultures and across time zones.
- Ability to present findings to non-technical stakeholders clearly.
- Excellent communication skills in both English and Spanish
-
España ABB A tiempo completo**Global Digital Customer Success Management expert**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Product Team Lead
hace 4 semanas
España IKEA A tiempo completoWhy we will love you We believe you share our IKEA values and that you are excited to join us in our journey to become the world’s leading omnichannel home furnishing retailer. You enjoy a real digital challenge, in an environment where everything is changing. You are passionate about working in a complex cross-functional environment with a focus on...
-
French Bilingual Customer Service
hace 2 días
España Sitel Group A tiempo completo**French Bilingual Customer Service Representative** **Location Requirements**: Must legally reside Canada **Core Responsibilities** - Handle inbound service calls in both French and English - Understand and strive to meet or exceed metrics while providing excellent customers service - Navigate through multiple systems **Work with Us and You'll Enjoy** -...
-
Customer Service Digital Technical Supporter
hace 1 mes
España ZimVie A tiempo completoWelcome to ZimVie, a publicly traded global company focused on restoring daily life to our patients. Our company is founded on a legacy of established brands, medical experts and over $900M in annual revenue. We design, manufacture, and distribute a comprehensive portfolio of innovative solutions for implant dentistry, spinal surgery, and bone growth...
-
Technical Delivery Lead
hace 1 día
España AgroFresh Inc. A tiempo completo**About AgroFresh** Imagine a world with less food waste and stronger, more sustainable produce businesses. Where consumers everywhere have even more abundant and delicious produce options. This is our singular focus at AgroFresh and what inspires our colleagues every day. AgroFresh is an AgTech innovator and global leader with a mission to prevent food...
-
Customer Service Associate
hace 4 semanas
España Foundever A tiempo completo**Customer Service Associate** **Location Requirements**: Must legally reside Canada. Currently hiring in AB, SK, MB, NB, NS, NL and PE **Core Responsibilities** - Handle inbound service calls, while providing accurate account and product information - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate...
-
French Bilingual Customer Service
hace 1 semana
España Foundever A tiempo completo**French Bilingual Customer Service Representative** Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls...
-
French Bilingual Customer Service
hace 1 semana
España Foundever A tiempo completo**French Bilingual Customer Service Representative** Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls...
-
Bilingual Customer Support Agent
hace 1 mes
España Foundever A tiempo completo**Site** Foundever Alpine Access WFH **Job description** **Location Requirements**: Must legally reside Canada **Core Responsibilities**: - Handle inbound customers service calls - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **Work with Us and You'll Enjoy**: - Hands-on,...
-
España Foundever A tiempo completo**Remote Seasonal Technical Customer Service Associate** **Location Requirements**: Must legally reside Canada. Currently hiring in MB, ON, NB, NS, NL and PE **Core Responsibilities** - Handle inbound service calls - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **Work with...
-
Remote: Customer Service Rep
hace 1 mes
España Foundever A tiempo completo**Site** Foundever Alpine Access WFH **Job description** **Location Requirements**: Must legally reside Canada **Core Responsibilities**: - Handle inbound service calls - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **About Us** Foundever is a global leader in the customer...
-
Remote: Customer Service Rep
hace 1 mes
España Sitel Group A tiempo completo**Site** Alpine Canada WFH **Job description** **Location Requirements**: Must legally reside Canada **Core Responsibilities**: - Handle inbound service calls - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **About Us** Foundever is a global leader in the customer...
-
Remote: Customer Service Rep
hace 1 mes
España Foundever A tiempo completo**Site** Foundever Alpine Access WFH **Job description** **Location Requirements**: Must legally reside Canada **Core Responsibilities**: - Handle inbound service calls - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **About Us** Foundever is a global leader in the customer...
-
Especialista en Marketing Digital
hace 1 mes
España HRCS - Área General A tiempo completo**ESPECIALISTA EN MARKETING DIGITAL** Buscamos especilista en marketing que pueda: - Definir y ejecutar un plan de marketing - Organizarse y coordinarse con el resto de los departamentos y proveedores **¿En qué consistirá tu día a día?** - Creación del **plan de Marketing Digital** enfocado en los pilares otorgados por dirección. - Liderar los...
-
Intuit French Bilingual Customer Service
hace 6 días
España Foundever A tiempo completo**French Bilingual Customer Service Representative** Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls...
-
Customer Service Healthcare
hace 4 semanas
España EPOS A tiempo completo**Descripción**: Desde Epos Sant Boi estamos buscando un perfil de CUSTOMER SERVICE HEALTHCARE para una empresa ubicada en Sant Joan Despí que se dedica al sector médico. **FUNCIONES**: - Gestión de préstamos cumpliendo plazos, lugar de entrega, cantidades solicitadas y comunicación con los clientes. - Gestionar llamadas entrantes y consultas de...
-
España Multilingual Jobs Worldwide A tiempo completo**Job details**: - Posted 30 January 2024 - LocationMálaga - Discipline Customer Service - Reference37186 - Contact NameDaylis Llerena **Job description**: Are you enthusiastic about creating memorable experiences? Then come join us and work with energetic people who strive to enjoy every day. We are looking for a** Customer Lifecycle Manager **to join...
-
Customer Payments Graduate
hace 1 mes
España Ebury A tiempo completoEbury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Customer Payments Graduate** **Ebury León - 4 days in the office** **Department: Operations - Customer...
-
Fcc Sanctions Screening Lead
hace 1 mes
España Ebury A tiempo completoEbury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTech's to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Financial Crime Compliance - Sanctions Screening Lead** **Malaga Office - Hybrid working - (3 days /...
-
Asic Digital Design, Staff Engineer
hace 1 mes
España Synopsys A tiempo completo48380BR - CANADA - Canada, CANADA - Ontario - Kanata, CANADA - Ontario - Markham, CANADA - Ontario - Nepean, CANADA - Ontario - Toronto, CANADA - Ottawa **Job Description and Requirements** - At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of...
