IT Governance Manager

hace 2 meses

Madrid, España SGS A tiempo completo

Company Description

At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97.000 employees, we work together to create a better, safer, and more interconnected world.

**Job Description**:
As the IT Governance Manager within the Corporate Information Technology (IT) team, you'll play a pivotal role in ensuring effective IT Global Governance.

Your responsibilities will encompass defining and implementing end-to-end ITBM and ITSM processes, harmonizing IT processes, driving change management, and promoting operational excellence.

Collaborate with IT Business Managers and Heads of IT Areas to influence continuous improvement and standards. Monitor KPIs to ensure process adherence and facilitate training sessions. Your expertise and leadership will drive IT process maturity and value creation.

**Primary Responsibilities**:

- Reporting to the Head of Governance & Processes, you will oversee the IT Governance function.
- Support the effective IT Global Governance, defining and implementing end-to-end ITBM and ITSM processes across the IT Organization and Business.
- Manage change processes, including stakeholder management, communications, and documentation.
- Ensure end-to-end process harmonization across all IT processes.

**Specific Responsibilities**:

- Define and implement ITBM end-to-end processes and subprocesses.
- Define and implement ITSM end-to-end processes and subprocesses.
- Develop IT Service Catalogues and Service Level Agreements.
- Document ITBM and ITSM processes and keep them up-to-date.
- Plan and define process improvements to raise process maturity.
- Collaborate with IT Business Managers and Heads of IT Areas to influence continuous improvement.
- Monitor KPIs related to IT Processes.
- Draft training materials and conduct training sessions.

**Qualifications**:

- Bachelor’s degree and/or master’s with a relevant IT or Computer Science background.
- 3+ years of experience in an IT Governance capacity.
- Strong knowledge of IT Governance, ITBM, and ITSM processes.
- Experience in implementing ITIL, COBIT, and PMI Methodologies.

**Required Skills**:

- A self-motivated team player with resilience, flexibility, and adaptability.
- Ability to provide quality results in a fast-paced environment.
- Excellent communication skills, both oral and written.
- Proficiency with ServiceNow ITBM/ITSM.
- Intermediate Excel and Power Point skills.
- Experience using SharePoint and Microsoft TEAMS.

**Leadership Competencies**:

- IT Governance
- IT Process Maturity
- Stakeholders Management & Engagement

Additional Information
**Why SGS?**
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- Flexible schedule and hybrid work model.This role requires to be based in Madrid.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.

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