Senior Account Executive

hace 3 semanas

Madrid, España Craft A tiempo completo

CRAFT - Madrid, Madrid, Spain

ID 3706

**Job Description**:
**FUNCTIONS**

Client Management Responsibilities
- Immerse yourself in the client's brand and offering;
- Ensure clients understand agreed workflows and manage them through the process;
- Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow;
- Set and manage client expectations deliverables and timeframes;
- Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible;
- Build strong day to day relationships with all clients and agency stakeholders - communication is key;
- Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each client, style, preference, knowledge and experience

Project Management Responsibilities
- Coordinate between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies)
- Consistently deliver against all contractual obligations including SLAs and KPIs
- Ensure clear division of responsibility at each stage of the project;
- Where producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
- Ensure schedules, technical specs and copy dates are obtained and correct as well as report any delays to line manager;
- Keep line managers updated on status of projects;
- Collate any information needed for input to client reports and presentations;
- Manage your workload effectively and highlight to your Line Manager if support is required to ensure the successful completion of a project;
- Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality;
- Manage, monitor and update all timelines and set realistic expectations with clients;
- Monitor internal workflows, identify areas for improvement and make recommendations.

Business Development Opportunities
- Strive to improve client and stakeholder relations;
- Proactively seek and identify new revenue opportunities in existing clients or prospects and inform Account Director;
- Support Account Director in developing proposals for any new revenue opportunities.

Quality Control Responsibilities
- Act as a brand/QC guardian - support and ensure brand guidelines/QC checklists and procedures are followed.

Financial Responsibilities
- Ensure full compliance with all financial procedures and policies;
- Contribute to budgeting and forecasting process;
- Assist with financial reporting and smooth running of the finance functions

**REQUIREMENTS**
- Fluent oral and written English and Italian. Spanish would be also an advantage;
- Experience managing international clients in multiple markets with multiple stakeholders;
- Experience working in broadcast and digital/print production;
- Strong time management/prioritization/project management skills;
- Can do attitude and an ability to work under pressure;
- Strong interpersonal and communication skills;
- Strong numeracy skills;
- Experience of budgeting and forecasting;
- Highly organized, detail oriented, client focused and proactive;
- Excellent team player/networker;
- Strong IT literacy, including Word, Excel and PowerPoint.

**What We Offer**
- Indefinite contract
- #Hybrid model
- Flexible schedule
- Training plans in our extensive training platform.
- 23 working days of vacation, plus 2 long weekends of your choice, plus 3 days at Easter, plus 3 days at Christmas.
- The day of your birthday off
- Incorporation in a multinational company with high professional, economic and financial solvency that leads new, innovative and large-scale projects

LI-EP2

**JOB FUNCTION**: Account Management

**JOB TYPE**: Full-time/Regular

**Compensation Rate**: Annual

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