Customer Success Associate, Small Enterprise
hace 7 meses
Company Description
As a global organization, MicroStrategy seeks to provide exceptional career opportunities for people with diverse backgrounds and experiences. We recognize that having a diverse workforce enables us to leverage the strengths and qualities that are unique to each individual. We believe that having a culture of inclusion encourages innovation and that this in turn drives agility and value for our employees, partners, and customers.
Values: Be Engaged, Precise, Agile, Transparent, and Cheerful
**Job Description**:
The Role:
As a Small Enterprise CSA you will manage MicroStrategy's Small Enterprise accounts that are < $100K in ARR. You will ensure the customer needs are being met and manage the renewal process. You will collaborate with sales to seek cross-sell and expansion opportunities. You will monitor usage and adoption to understand any risks to the account and proactively address. You will leverage automation and tools to ensure the highest customer satisfaction for a large customer base. You will work closely with select clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform.
Key Responsibilities:
Customer Onboarding:
- Guide new customers through the onboarding process, ensuring smooth and successful implementation.
Account Management:
- Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.
- Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization.
Financial Management:
- The Small Enterprise CSM will be responsible for managing a book of business of $3-$7M ARR with accounts
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