Operations Associate, Customer Success

hace 5 meses

Madrid, España Visit.org A tiempo completo

Visit.org is looking for a passionate and ambitious Operations Associate, Customer Success EMEA to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.

**Please note**: This is a remote, EMEA region-based (ideally Portugal or Spain) 40 hr/week contract position that requires working hours from 4:00 AM - 12:00 PM EDT (9:00 AM - 5:00 PM GMT)

What Motivates Us

There is room for everyone We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.

When You Join the Team

You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.

You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

**About Visit.org**:
Enterprises are struggling to adapt to the increasing demand from their employees to work in socially accountable workplaces while adjusting to the business transformation of hybrid workflows. Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Adobe, Twilio, Tommy Bahama, and others.

**Responsibilities**:
**Act as Secondary Point of Contact (POC)**: Respond to all client correspondences within SLA.

**Recurring Meetings**: Attend weekly/biweekly meetings with clients, as needed, support note-taking, and next steps

**Campaign Development**: Assess current inventory, submit Supply cases, and select final experience collection

**Client Approvals**: Present campaigns to clients, incorporate their feedback, and finalize campaign designs

**Content and Messaging**: Submit content and marketing requests, collect and share delivery partner collateral to content/marketing teams

**Asset Creation/Distribution**: Create pre-event collateral, collect prep materials, distribute to volunteers

**Event Operations**: Manage calendar holds, distribution of photos and recordings, own any post-event follow-up to corporate partners

**Customer Onboarding**: Support the creation of onboarding deck and educational materials

**Setup in SaaS Platform**: submit event booking requests, upload client participation list, manage registration in 3rd party platforms

**Impact Reporting**: compile data for impact reports, submit marketing cases for content creation, review impact reports, and distribute to corporate partners

**Customer Success Metrics**: compile and analyze corporate partners' survey results, pull reports on contract usage, track donation budgets

**Process Improvement**: lead / support internal process improvement projects with cross-functional partners

**Qualifications**:
Experience coordinating and managing communications of multiple projects at once

Extremely organized and prides themselves on their attention to detail

1-2 years of experience in event management, preferably with large-scale events

Proficiency in English

Background in customer success or a client-facing role

Proficient with managing multiple calendars on Google Calendar or similar platform

Demonstrate a strong desire for growth or learning and keep up to date on industry and management trends

Excellent communication and interpersonal skills

Experience working in a fast-paced startup environment

Comfortable conducting data analysis

Passion for our mission and the desire to make an impact in the world through technology

**Please note**: This is a remote, EMEA region-based (ideally Portugal or Spain) 40 hr/week contract position that requires working hours from 4:00 AM - 12:00 PM EDT (9:00 AM - 5:00 PM GMT)

How we care

Competitive salary

Mission-aligned company events/volunteering

Inclusive, exciting start-up culture

Accelerated career & personal growth

Culture Club and more

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