Customer Success Leader
hace 2 semanas
**Hey ¿Eres un/a apasionado/a del customer service? ¿Te gusta trabajar en empresas tecnológicas y autogestionadas?**
Si lo tuyo es elevar la experiência de compra y conseguir clientes fieles de por vida, te queremos en nuestro equipo
¿Qué puedes aportar a nuestra crew?
**Tus responsabilidades**:
- Liderar el dream team de atención al cliente para Europa.
- Crear y tunear procesos de atención al cliente.
- Recopilar y analizar datos como un/a pro.
- Conectar con otras áreas de la empresa, somos un equipo
- Medir y potenciar la experiência del cliente.
- Ofrecer un servicio postventa top, mezclando atención al cliente y soporte técnico.
**Tus tareas**:
- Diseñar un sistema omnichannel de atención al cliente, compaginando ecommerce y marketplaces.
- Obtener feedback por parte de clientes y marketplaces que nos permita continuar desarrollando nuestros productos.
- Mantener las FAQ frescas y actualizadas.
- Atender a usuarios/as por diferentes canales (teléfono, videollamada, correo electrónico y redes sociales).
- Implementar y seguir indicadores de rendimiento (SLA, KPI's, OKRs) y mejorar el servicio a tope.
- Recopilar datos de clientes y mantener nuestra base de datos CRM, cumpliendo siempre con la protección de datos.
- Gestionar reclamaciones de contenido y protección de datos.
- Formar y supervisar a nuestro squad (interno y externo).
- Coordinar con proveedores like a boss.
- Enfocarte en la excelencia del servicio y en recoger feedback de usuarios/as.
**Nuestro #pratbrandsteam es lo más y por eso lo cuidamos.**
**Check this out Estos son algunos de los beneficios que tendrás**:
- Ser parte de un equipo autogestionado.
- Horario laboral flexible.
- Opción de teletrabajo.
- Comedor con menú del día healthy y delicioso.
- Gym y pista de pádel para mantenerte en forma.
- Zona de entretenimiento: máquinas arcade, billar, y más.
En resumen, este proyecto es para ti si tienes empatía y escucha activa, así como una amplia capacidad de análisis y de sintetizar problemas complejos para encontrar soluciones para todos los canales de venta. Si además de esto tienes experiência en logística de ecommerce B2C, sería poner la guinda al pastel
**¿Te unes al reto? Te esperamos con los brazos abiertos**
Tipo de puesto: Jornada completa, Contrato indefinido
Salario: A partir de 25.000,00€ al año
Beneficios:
- Comida en la empresa
- Flexibilidad horaria
- Gimnasio en la empresa
- Guardería
- Ordenador de empresa
- Parking gratuito
- Teletrabajo opcional
Horario:
- Flexibilidad horaria
Preguntas para la solicitud:
- ¿Cuántos años de experiência tienes en la coordinación de equipos de atención al cliente?
Ubicación del trabajo: Teletrabajo híbrido en 43800 Valls
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