Cloud Customer Lifecycle Manager

hace 4 meses

Malaga, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Swedish-speaking customer-facing Customer Lifecycle Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales.

Position: Cloud Customer Lifecycle Manager

Location: Málaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

**DUTIES AND RESPONSIBILITIES**:

- Be the first and main contact point for Cloud technology customers - small and medium businesses
- Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage customers
- Contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day
- Determine customers' needs and identify opportunities, deliver a strong first impression, and set the foundation for long-term customer relationships by delivering a world-class customer engagement experience
- Quarterback sales from lead to purchase, leading the sales strategy, maximizing up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
- Forecast sales, pipeline, and usage of the products and solutions in scope
- Collect feedback from customers and articulate it back to the business: "Voice of customer."

**REQUIREMENTS**:

- Intermediate or fluent English (verbal and written), fluent or native Swedish (verbal and written)
- 2+ years of sales experience with a proven track record of success is required
- Minimum 1 year of IT industry experience required and general knowledge of the IT industry
- High school diploma required; a BA/4-year degree would be an advantage
- Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
- Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions would be an advantage
- Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps would be an advantage
- Ability to work independently - drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement
- Achievement
- and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration
- Solid time management skills
- Passion for cloud technologies and changing the world.

**BENEFITS**:

- Attractive remuneration with capped sales bonuses
- Working with a big name in the Cloud industry and gaining specialization in it
- Work from Monday to Friday from 9 AM - 6 PM
- Sponsored meals
- International team
- Stimulating environment
- Many opportunities for growth within the company.

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