Private Client Manager

**Overview**

Private Client Manager at Tiffany & Co. holds the critical position of the ultimate Brand Ambassador, embodying the Tiffany brand in every interaction. In this role, they will represent and uphold the Brand through their presence in the community, social media as well as all networking and Brand activation events. They are responsible for establishing and executing upon strategies for the acquisition, engagement, retention, and growth of VIC (Very Important Clients) and High Net Worth clients, in addition to having an opportunity and expectation of selling across all categories with an added focus on High Jewelry. The PCM is a commercial ambassador with an impeccable service that provides the experiences to our clients. Through active and ongoing partnership, the PCM will work with local and regional markets including LATAM Client Relations to strategize on and deliver exciting experiences for Tiffany clients. Such work will be in service of achieving and exceeding sales targets and gaining competitive market share.

The PCM will represent and reinforce the Tiffany brand at internal and external local and regional events as a Brand Ambassador, identifying and developing new high potential clients that will lead to facilitating tailored presentations and client consultations. They will proactively and autonomously develop strategies to build sales through outreach to existing and new high potential clients, identify and capture client data for the purpose of developing curated client experiences, building key and influential relationships, and personalizing client development opportunities, while representing the brand at the highest level.

The PCM’s passion for Tiffany is consistently conveyed. The position regularly and consistently requires extensive discretion and independent judgement in matters of importance, so an entrepreneurial spirit and stellar judgment and professionalism must be prevalent. They build lasting relationships with the Brand’s most influential clients and celebrate the Brand’s history and provenance. They will create the dream for their clients through deep awareness of trends across luxury retail and lifestyle of the Private Client and bolster the Brand’s general market posture by ensuring these influential clients help to reinforce the Brand image through purchases and public use.

**Role Accountabilities**

Majority of the PCMs time will be spent focused on:

- Research and assess market opportunities to develop and prospect new business by expanding the network, attending internal and external events.
- Maintain brand and market analysis with focus on knowledge of the local jewelry market from a trend and pricing perspective and possess a proven understanding of other brands and their comparative and competitive qualities with the ability to leverage this knowledge into closing sales.
- Establishing and reinforcing the Tiffany brand within the VIC and High Net Worth client market.
- Identifying, prospecting, and developing presentation and sales strategies for VIC and High Net Worth clients.
- Developing VIC and High Net Worth client relationships and reinforcing brand image and awareness.
- Manage stakeholder partnerships with Store and regional Leadership, and LATAM Client Relations teams to create and facilitate “money can’t buy” experiences and brand differentiation moments for clients.
- Achieve and exceed commercial action plan and annual target by enacting expert consultative selling skills, consistently closing high end, complex sales, participating in Regional and Global High Jewelry selling events.
- Develop and train the team on building relations with internal and external clients elevating in store experience consistently delivering brand differentiation moments.
- Support the Caribbean Market in the development and training of VIC and High Net Worth clients.
- Become an expert of products and high-end sales techniques to train the team.

The PCM will also establish themselves as a Global Tiffany Ambassador through enhanced and focused brand development within the High-Net-Worth market, High Jewelry sales with High-Net-Worth clients, demonstrating commercial excellence, unparalleled client experiences and unwavering commitment to upholding and elevating the Brand.

**Qualifications**
- 10 + years of luxury industry experience
- Deep understanding and interest in the luxury lifestyle
- Experience with successfully closing High Jewelry sales
- Strong diplomacy skills and experience building relationships with VIC and High Net Worth clients
- Must possess consistent impeccable self-presentation
- Ability to translate luxury experience into knowledge foundation and defined strategies
- Ability to analyze market trends and develop strategic plans
- Ability to develop brand image strategies
- Ability to work autonomously, consistently exercising independent judgment and discretion in matters of importance
- A willingness to work non-traditional