Senior Technical Account Manager
hace 2 meses
Company Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
**Job Description**:
- Technical Account Managers build and nurture long-lasting relationships with our clients and are their point of contact and their trusted advisors within MSS (Managed Sportsbook Services).
- The Account Manager is the voice of the customer within the company, within its responsibilities it will be to understand the customers’ needs, understand and calibrate them accordingly and feed them back to the internal teams to improve the customer experience.
On the other hand, the team also works closely with other internal stakeholders to identify new business opportunities that can be offered to our customer portfolio.
KEY RESPONSIBILITIES
- Management of dedicated accounts ensuring high retention of our partners through positive and professional relationship management.
- Identifying business opportunities and growing the existing clients’ business with a proactive approach.
- Preparing reports and monitoring the evolution of the accounts using identified KPIs and relevant business metrics.
- Ensuring client satisfaction (liaising different stakeholders to ensure SLAs compliancy and that client agreements are met, resolving problematic situations and escalating them, when necessary, in a timely manner, etc.)
- Agree efficient communication plan with assigned customers.
- Support MSS product team on the roadmap planning with the feedback coming from customers and showcase the product roadmap to the customers. Identify cross-sell opportunities.
- Understand partner’s strategies and ensure the MPS teams are aware of any exceptional business period or customers’ action.
- Accounts invoicing responsibility and close collaboration with finance team to hit budget targets.
- Participating and processing renewals and contract amendments.
**MUST HAVE SKILLS**
- 3+ years’ experience in the betting industry.
- Leadership: This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
- Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
- Excellent skills in planning for a portfolio of engagements, cross-group collaboration, communications, analytical capabilities, and attention to detail required.
- Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management.
- Experience in sales and providing solutions based on customer needs.
- Native in Spanish
- Excellent English
**NICE TO HAVE SKILLS**
- 3+ years’ experience in IT company working as Account Manager and/or Technical Account Manager.
We also offer:
- Continuous learning program with technical internals sessions for continuous improvement.
- Access to our online e-learning platform.
- Be part of a dynamic and multicultural team with enormous growth possibilities where the team spirit is the fundamental value.
Additional Information
- Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences_
-
Senior Account Manager
hace 3 meses
Sevilla, España Sportradar A tiempo completoCompany Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description**: - Account Managers build and...
-
Senior Account Manager
hace 3 meses
Sevilla, España Sportradar A tiempo completoCompany Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description**: - Account Managers build and...
-
Technical Account Manager
hace 1 día
Sevilla, Sevilla, España Fortinet A tiempo completoJob Description**About the Role**We are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for building and maintaining long-term relationships with our strategic customers, providing technical guidance and support to help them achieve their business objectives.Key...
-
Technical Account Manager
hace 2 días
Sevilla, Sevilla, España Fortinet A tiempo completoJob Description**About the Role**We are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for building and maintaining long-term relationships with our strategic customers, providing technical guidance and support to help them achieve their business objectives.Key...
-
Technical Account Manager
hace 1 mes
Sevilla, España Kiln A tiempo completo.Permanent full-time role - London or Paris or remote from Western EUAs a Technical Account Manager, you will own a 10-20 customer portfolio while working closely with a Sr. Customer Success Manager, a Sales Engineer, and the Product team. Your objective will be to ensure customers successfully integrate our API-first products and continuously improve their...
-
Technical Account Manager
hace 1 mes
Sevilla, España Kiln A tiempo completoPermanent full-time role - London or Paris or remote from Western EUAs a Technical Account Manager, you will own a 10-20 customer portfolio while working closely with a Sr. Customer Success Manager, a Sales Engineer, and the Product team. Your objective will be to ensure customers successfully integrate our API-first products and continuously improve their...
-
Technical Account Manager
hace 1 mes
Sevilla, España Kiln A tiempo completoPermanent full-time role - London or Paris or remote from Western EU As a Technical Account Manager, you will own a 10-20 customer portfolio while working closely with a Sr. Customer Success Manager, a Sales Engineer, and the Product team. Your objective will be to ensure customers successfully integrate our API-first products and continuously improve their...
-
Sevilla, España 1010 Analog Devices Inc. A tiempo completo.Senior Principal Account Manager, Global AccountsAnalog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital...
-
Technical Account Manager
hace 1 mes
Sevilla, España Kiln A tiempo completoPermanent full-time role - London or Paris or remote from Western EUAs a Technical Account Manager , you will own a 10-20 customer portfolio while working closely with a Sr. Customer Success Manager, a Sales Engineer, and the Product team. Your objective will be to ensure customers successfully integrate our API-first products and continuously improve their...
-
Sevilla, España 1010 Analog Devices Inc. A tiempo completoSenior Principal Account Manager, Global Accounts Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital...
-
Account Manager
hace 2 meses
Sevilla, España Leica Biosystems A tiempo completoLeica Biosystems Account Manager Role: The Account Manager for Leica Biosystems is responsible for generating revenue and market share for LBS products and services from customers in a defined territory of responsibility. Actively manage existing LBS Accounts to achieve maximum customer satisfaction and maximize sales potential across the targeted portfolio....
-
Sevilla, Sevilla, España Nordic Jobs Worldwide A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Account Manager to join our team at Nordic Jobs Worldwide. As a Senior Account Manager, you will be responsible for securing new customer wins and driving alignment and teamwork within a team, department, or across organizational boundaries.Key ResponsibilitiesSecure new customer wins for Cloud: Maximize...
-
Sevilla, Sevilla, España Nordic Jobs Worldwide A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Account Manager to join our team at Nordic Jobs Worldwide. As a Senior Account Manager, you will be responsible for securing new customer wins and driving alignment and teamwork within a team, department, or across organizational boundaries.Key ResponsibilitiesSecure new customer wins for Cloud: Maximize...
-
Account Manager
hace 2 meses
Sevilla, España Leica Biosystems A tiempo completoLeica Biosystems Account Manager Role:The Account Manager for Leica Biosystems is responsible for generating revenue and market share for LBS products and services from customers in a defined territory of responsibility.Actively manage existing LBS Accounts to achieve maximum customer satisfaction and maximize sales potential across the targeted...
-
Senior Product Manager
hace 1 semana
Sevilla, Sevilla, España Sportradar A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Product Manager to lead the development and execution of our Player Account Management Platform. As a key member of our team, you will be responsible for shaping the future of our gaming ecosystem and driving business growth through innovative product solutions.Key ResponsibilitiesStrategic Vision...
-
Sevilla, Sevilla, España Sportradar A tiempo completoJob Description:Product Manager for Player Account Management PlatformJob Summary:We are seeking an experienced Product Manager to lead the development and execution of our Player Account Management Platform. As a key member of our team, you will be responsible for defining and communicating a clear product vision and strategy, aligned with our company goals...
-
Sevilla, Sevilla, España Sportradar A tiempo completoJob Description:Product Manager for Player Account Management PlatformJob Summary:We are seeking an experienced Product Manager to lead the development and execution of our Player Account Management Platform. As a key member of our team, you will be responsible for defining and communicating a clear product vision and strategy, aligned with our company goals...
-
Key Account Manager
hace 3 meses
Sevilla, España Philips A tiempo completo**Job Title**: Key Account Manager **Job title**: Key Account Manager Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. **Your role**: - Maximizing order intake, sales and price realization at the assigned accounts within south district - Developing the business directly to the private &...
-
Account Manager
hace 1 mes
Sevilla, España HPE A tiempo completoAccount Manager This role has been designed as âHybridâ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...
-
Account Manager, Spain
hace 3 meses
Sevilla, España Massive Bio, Inc. A tiempo completoMassive Bio is a rapidly growing health-tech startup founded in 2015 to provide every cancer patient with access to clinical trials regardless of location or financial situation.Our proprietary patient recruitment and enrollment enablement solution for oncology clinical trials solves every friction point in traditional clinical trial enrollment.Privately...
