Principal Customer Success Engineer
hace 7 meses
**Company Description** Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Our Approach to Work**
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together
**Job Description** Your Career**
As a Principal Customer Success Engineer within the SASE team, you will be a thought leader and technical expert, part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.
This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.
You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.
You are passionate about engaging with significant and unique issues where analysis of situations or data requires an evaluation of intangibles to develop ways forward on design and deployments, providing guidance on architecture, release guidance and integration. You are an SME, recommender, and influencer on driving customer needs internally to Product Management to influence the product roadmap.
You understand the why behind customers' experiences and how they are responding to the emerging threat landscape. This includes assuming leadership of large, complex and critical projects and providing communication to all stakeholders.
You are a team centric individual able to identify the need for specific technical training within the team and are able to develop and at times deliver training in collaboration with internal stakeholders.
You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.
**Your Impact**
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
- Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
- Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
- Serve as a customer advocate in influencing product roadmap and improvements
- Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
- Be a spokesperson at customer and industry events that can speak to PANW's SASE products and solutions in relation to customer use cases
- Represent the team and its requirements in internal cross functional projects and initiatives
- Identify, support and at times deliver training that is required within the team
- Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identific
-
Principal Customer Success
hace 5 meses
Madrid, España Accelya A tiempo completo.Principal Customer Success Apply remote type: Hybrid Locations: Spain, Madrid Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: JR100604 For more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of...
-
Principal Customer Success Architect
hace 6 meses
Madrid, España OneTrust A tiempo completo**Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **Strength in Trust** Our goal at OneTrust is to bring the...
-
Principal Customer Success Architect
hace 6 meses
Madrid, España OneTrust A tiempo completo**Strength in Trust**: OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make...
-
Customer Success Engineer With German
hace 1 mes
Madrid, España Infotree Global Solutions A tiempo completoCustomer Success Engineer with GermanJob Description:In a rapidly evolving economic landscape, the demand for efficient and innovative IT solutions is crucial. Our company, a leader recognized for excellence in Secure Access Service Edge (SASE) and SD-WAN technologies, is spearheading this transformation. Our commitment to cybersecurity solutions underscores...
-
Principal Customer Success Solutions Consultant
hace 2 meses
Madrid, España Inspectorio Inc A tiempo completo.Principal Customer Success Solutions Consultant About InspectorioInspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.Our innovative platform seamlessly connects and digitizes supply chain...
-
Customer Success Engineer with GERMAN
hace 2 meses
Madrid, España Infotree Global Solutions A tiempo completoCustomer Success Engineer with GermanJob Description:In a rapidly evolving economic landscape, the demand for efficient and innovative IT solutions is crucial. Our company, a leader recognized for excellence in Secure Access Service Edge (SASE) and SD-WAN technologies, is spearheading this transformation. Our commitment to cybersecurity solutions underscores...
-
Multilingual Principal Customer Success Lead
hace 3 semanas
Madrid, Madrid, España Hubspot A tiempo completoCustomer Success Manager Job DescriptionWe are seeking a Multilingual Principal Customer Success Lead to join our Strategic Accounts team. As a key member of our organization, you will be responsible for delivering high-value marketing, sales, and services strategy solutions to our Enterprise clients.Your Key Responsibilities:Deliver as needed service to our...
-
Customer Success
hace 6 meses
Madrid, España Start People A tiempo completo**Descripción**: **¿Cómo será tu día a día?** Tras una formación intensiva del producto y en dependencia de Direccón Comercial, la principal responsabilidad será garantizar un servicio de máxima calidad. Deberás construir relaciones sólidas con nuestros clientes para comprender sus necesidades, conseguir su éxito en la plataforma y posicionarte...
-
(T-00) | Customer Success Engineer With German
hace 4 semanas
Madrid, España Infotree Global Solutions A tiempo completoCustomer Success Engineer with GermanJob Description: In a rapidly evolving economic landscape, the demand for efficient and innovative IT solutions is crucial. Our company, a leader recognized for excellence in Secure Access Service Edge (SASE) and SD-WAN technologies, is spearheading this transformation.Our commitment to cybersecurity solutions underscores...
-
Principal Customer Success Manager, Strategic
hace 3 meses
Madrid, España HubSpot A tiempo completo**Principal Customer Success Manager - Strategic Accounts - DACH Market** The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight. As a Customer Success Manager (CSM)...
-
Madrid, España Hubspot A tiempo completoFrench Principal Customer Success Manager, Strategic AccountsFrench Principal Customer Success Manager - Strategic Accounts - France + Italy MarketThe Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education,...
-
Madrid, España Hubspot A tiempo completoFrench Principal Customer Success Manager, Strategic AccountsFrench Principal Customer Success Manager - Strategic Accounts - France + Italy Market The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through...
-
Customer Success Engineer
hace 1 mes
Madrid, España Dlocal Corp A tiempo completo.Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
-
Customer Success Engineer with German
hace 1 mes
Madrid, España Infotree Global Solutions A tiempo completoCustomer Success Engineer with GermanAs a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.This includes guidance for adoption, accelerated...
-
Madrid, España Hubspot A tiempo completoFrench Principal Customer Success Manager, Strategic Accounts French Principal Customer Success Manager - Strategic Accounts - France + Italy MarketThe Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through...
-
Madrid, España Hubspot A tiempo completoFrench Principal Customer Success Manager, Strategic Accounts French Principal Customer Success Manager - Strategic Accounts - France + Italy Market The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization.This team works with our highest paying customers to help them see extraordinary growth through...
-
Madrid, Madrid, España Hubspot A tiempo completoKey Responsibilities:Deliver high-value marketing, sales, and services strategy solutions to our top-tier customers in the DACH market.Work closely with the Strategic Accounts team to identify customer needs and develop tailored solutions to drive business growth.Requirements:Fluency in German and English.Experience working with large organizations (200+...
-
German Principal Customer Success Manager
hace 1 mes
Madrid, España HubSpot A tiempo completo**POS-26608** **Principal Customer Success Manager - Strategic Accounts - DACH Market** The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight. As a Customer Success...
-
French Principal Customer Success Manager
hace 1 mes
Madrid, España HubSpot A tiempo completo**POS-26607** **French Principal Customer Success Manager - Strategic Accounts - France + Italy Market** The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight. As a...
-
Madrid, España HubSpot A tiempo completo**POS-26609** **Multilingual Principal Customer Success Manager - Strategic Accounts -** **Nordics/DACH/Benelux and CEE** **Language Requirements: English + Proficiency in German, Dutch or a Nordic or CEE language.** The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest...
