Onboarding and Implementation Team Leader

hace 3 meses

Barcelona, España Amenitiz A tiempo completo

At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a **TravelTech Titan** and one of **Wired's** hottest start-ups.

Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration.

Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge.

**About the role**:
As our **Onboarding and Implementation Team leader, **your mission is to transform our onboarding and implementation operations team into a state-of-the-art mechanism, ensuring every customer undergoes a standardised, efficient onboarding and implementation process that maximises efficiency and results.
- ** Streamlined Onboarding Process**:Reducing implementation time by 20%, minimising bottlenecks, and ensuring smooth customer implementation. This will be measured by onboarding completion speed and rates, deployment of upsells and customer feedback.
- ** Improved Team Productivity and Efficiency**:Increase the productivity of the onboarding team by optimising processes, implementing task automation and optimising workflows. This will be measured by tracking individual and team productivity metrics, as well as overall customer satisfaction.
- ** Data-Driven Decision Making and reporting**:Provide actionable insights to senior leadership using onboarding and customer data, by building the right reporting that drives achievements of the business plan. Measured by the relevance and effectiveness of recommendations that lead to operational improvements and customer retention.
- **Monitor and Report on Performance**: Track key metrics related to onboarding efficiency, customer satisfaction, and team productivity
- ** Implement Automation Tools and Analytics**: Evaluate, benchmark, and manage tools while developing and delivering (dashboards, reports,
- **Lead the Onboarding and Implementation Operations Team**: Manage and support the onboarding team to ensure smooth and successful customer implementations.
- **Enhance Internal Processes**:Proactively challenge, improve, and optimize existing internal processes to increase efficiency and productivity, while owning the operational mission.

As our **Onboarding and Implementation Team Leader** you will have:

- +5 years of experience in either sales operations or revenue operations;
- Strong analytical and problem-solving skills, with the ability to interpret data and provide strategic insights.
- Comfortable in writing queries and pulling data, creating your analysis, data visualization., Solid data analysis and SQL skills
- Strategic vision, shaping the sales operations for rapid growth and efficiency;
- B2B Saas experience with sales teams of over 100 members;
- Experience handling multiple topics at the same time and knowing how to prioritise them
- Leadership and Team Management experience: Strong leadership skills to effectively manage and inspire the onboarding and implementation team.
- Experience in Process Optimization: Ability to analyse, refine, and optimise onboarding workflows and processes to increase efficiency and accuracy.
- Data-Driven Mindset: Expertise in using data and KPIs to drive decisions and improvements, including familiarity with tools such as Google Sheets, databases, and CRM systems.
- Entrepreneurial mindset with a focus on driving results in a fast-paced, growth-oriented environment - comfortable with ambiguity and a fast changing environment.

Some of our favourite perks include
- ** Join a pre-series B successful startup, with hyper growth Strong upside potential.**
- Opportunity to work with a young, cool and dynamic and fast-growing company on a mission to empower independent hoteliers.
- Lead the optimisation and streamlining of sales operations across Europe and LATAM
- Work with a talented and passionate team in a collaborative and supportive environment.
- Competitive salary and benefits package, including performance-based bonuses and opportunities for career growth and advancement.
- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
- We provide Stock Options that ensure you have ownership in our success.
- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gy

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