Account Customer Success Manager

hace 3 semanas


Madrid, España Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

**Job Description**:
**Your Career**

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details and things could change. but in general if a role is deemed office-based we want our teams to be together four days per week.

**Your Impact**
- Account Management
- Key account ownership and relationship management for Palo Alto Networks’ largest customers
- Operate as primary point of contact for multiple product lines supporting the customer journey
- Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
- Customer Impact
- Own customer planning, deployment, adoption, account-level reviews, and escalations
- Builds and manages the customized product delivery to the customer’s tech environment
- Understands Customer Security Priorities and is able to translate it to Success Plans
- Partnership
- Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
- Partner with Post-Sales teams as Professional Services, Customer Success & Support
- Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

**Qualifications**:
**Your Experience**
- 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
- Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas
- Cloud Security
- DevSecOps
- Network Security
- Security Operations
- Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
- Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
- Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
- Bonus - Client-focused program management
- Bonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)
- Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%
- Bachelor’s degree or equivalent work experience or equivalent military experience required - Bachelor’s degree in Computer Science, Information Technology, Engineering or related field is preferred
- Requirement for a fluent French speaker

Additional Information
**The Team**

Our Customer Success team is crucial to our success and mission. As part of this team, you’ll be responsible for some of our most strategic customers in the EMEA region. You’ll be enabling, guiding and consulting customers through their deployment and adoption journey. Working across all levels within your customers organisations and partnering cross functionally within PANW.

You’ll be ensuring that your customers are successful with our products and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.

**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

**Please note that we will not sponsor applicants for work visas for this position.



  • Madrid, España Cendyn A tiempo completo

    **Job Purpose**: Reporting to the Associate Director of Customer Success, the Customer Success Manager collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and consultative...


  • Madrid, Madrid, España GE HealthCare A tiempo completo

    Job Description SummaryAs a Customer Success Manager, you own and manage strategic relationships at the C-Suite level across GE Healthcare Digital, ensuring customer success and satisfaction. You will serve as a strategic and trusted advisor and the primary point of contact for the accounts you lead. You have knowledge of GE Healthcare Digital complete...


  • Madrid, España Instagrid A tiempo completo

    We are growing. Will you be part of our journey? At Instagrid, we work together to make the world a little bit better. We have a strong, innovative product, a motivated team and a clear vision. What we are missing? YOU! To continue our success story, we are expanding our Sales Team. As a Customer Success Manager (f/m/d) for Spain (South), you'll be the...


  • Madrid, España GE HealthCare A tiempo completo

    Job Description SummaryAs a Customer Success Manager, you own and manage strategic relationships at the C-Suite level across GE Healthcare Digital, ensuring customer success and satisfaction. You will serve as a strategic and trusted advisor and the primary point of contact for the accounts you lead. You have knowledge of GE Healthcare Digital complete...

  • Customer Success Manager

    hace 1 semana


    Madrid, España Taskworld A tiempo completo

    **Customer Success Manager** **About Taskworld** Taskworld is a top-rated online collaboration and task/project management software. It’s used by thousands of companies worldwide, including industry leaders like Allianz, SK Telecom, Accor, and Intersport. We are growing quickly with a diverse team of 60-70 employees spread worldwide. **Role...


  • Madrid, España FREE NOW A tiempo completo

    **_Location_**_: _We are flexible! Come and join us either in Hamburg, Berlin, Madrid or Lisbon FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Customer Success Managers who strive for excellence and like to...


  • Madrid, España AB TASTY A tiempo completo

    We are looking for an experienced Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO...


  • Madrid, España Iwantic A tiempo completo

    Desde la división de **Sales & Customer** de **Iwantic**, seleccionamos para empresa de desarrollo de software con sede en Madrid y presencia global, un perfil de Project Manager for Customer Success. **¿Qué harás?** - Reportarás directamente a la Dirección de Customer Success y al CEO de la compañía. - Serás responsable de los proyectos de...


  • Madrid, España Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Madrid, España MongoDB A tiempo completo

    The role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...

  • Customer Success Manager

    hace 4 semanas


    Madrid, España Automat-IT A tiempo completo

    As a premier AWS partner, Automat-IT is dedicated to driving success for startups through our comprehensive expertise in AWS Cloud solutions. With a seasoned team of AWS Cloud experts, we have a proven track record of catalyzing double-digit growth for numerous startups. By leveraging our AWS know-how, we empower your DevOps, FinOps, and Delivery teams,...


  • Madrid, España Cobee A tiempo completo

    **About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...


  • Madrid, España Make A tiempo completo

    Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...


  • Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team, we have developed our own technology ARSOS which allows renewable energy operators to monitor, analyze and intelligently control their power plants worldwide. Our software makes...


  • Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector, more specifically to the wind and solar industry. Thanks to the expertise and knowledge of our technical team, we have developed our own technology named ARSOS which helps renewable energy operators to monitor, analyze and smartly control...


  • Madrid, España Enghouse A tiempo completo

    Enghouse Interactive is looking for a **Customer Success Manager** for Spain with +5 years of experience in account management specialized in the technology sector being a differentiator in the contact center world. **Who we are**: Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of video...

  • Customer Success Manager

    hace 2 semanas


    Madrid, Madrid, España AB Tasty A tiempo completo

    AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating...


  • Madrid, España LittleBig Connection A tiempo completo

    **Who are we?**: **About LittleBig Connection**: The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change - they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the...


  • Madrid, España HashiCorp A tiempo completo

    **About the role...** The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased. **In this role you can...


  • Madrid, España MicroStrategy Spain A tiempo completo

    Company Description **Job Description**: Position Overview: As CSM you will manage MicroStrategy's large accounts. You will build strong relationships at multiple levels across the account as serve as a trusted advisor to your customers, know their company and industry well and be a strategic partner in optimizing their use of the MicroStrategy platform to...