Customer Success Manager
hace 3 semanas
**About Us & Our Culture**:
We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.**
We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment. While much has changed since our humble beginnings, we stay true to what we believe and to our culture:
- **H**umble Excellence**: We are a team committed to excellence and delivering top-notch results. We make informed decisions and collaborate to succeed, while also approaching our endeavors with low ego and open-mindedness. We support our teammates and give them the opportunity to shine.
- **Team Innovation**: We are trailblazers, disrupting the status quo and creating something new. We embrace risk and challenge ourselves to think creatively, fostering teamwork and diversity to fuel our ideas. Everyone is encouraged to contribute and have a say in decision-making.
- **Lean Ownership**:Lean Ownership means owning our actions and outcomes, proactively seeking ways to improve the company for the long haul. We prioritize and simplify to move quickly and work with full autonomy to be agile.
**About The Role**:
Cobee is on a scaling mission going through high growth. After scaling from 40 to +150 people in less than 1 year, we are looking to scale the team 2x during 2023-2024, and we are launching new markets across the globe.
We are looking for an Customer Success Manager to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Spanish & Portuguese SME accounts, maximize their satisfaction and retain them.
This role has to be more than the 50% of their time-based in Madrid, Spain.
**Main challenges**:
- Lead the relationship with our SMEs customers as soon as they decide to join Cobee, becoming the go-to-person for them.
- Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement.
- Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.).
- Consistently provide feedback to Product on client's needs.
- Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).
- Identify Customer Success Qualified Leads (CSQLs).
- Collaborate with the sales team to maximize sales opportunities.
- Provide account specific operational and technical support for different levels of
- Refer issues to the technical team.
**You are**:
- A person with a genuine commitment to customer success and satisfaction.
- You have the ability to convey complex information clearly and concisely to customers.
- An active listener and you understand customer needs and concerns effectively.
- An analytical thinker with the capability to identify and address issues that may arise during onboarding.
- Someone with flexibility to adapt to changing customer needs and evolving product features.
- Someone with the ability to thrive in a dynamic and fast-paced environment.
- You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee's products with ease.
- Someone with organizational skills to manage multiple customer onboarding projects simultaneously.
- Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time.
**You have**:
- 2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.
- Excellent communication skills** in Spanish & Portuguese**.
- Demonstrated experience in dealing with a large amount of accounts.
- You have proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc.
- Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).
**Why should you join Cobee?**:
- **Excellence**: We are driven by building great and impactful solutions to change the employee benefits industry in the long run. In everything we do, we go for the excellence approach.
- **Sustainable growth**:We always keep a
-
Customer Success Manager
hace 4 días
Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
-
Customer Success Manager
hace 6 días
Madrid, España NetApp A tiempo completo**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
-
Customer Success Manager
hace 2 meses
Madrid, España Enghouse A tiempo completoWe’re on the hunt for a high-energy, results driven **Customer Success Manager** to add to our rapidly growing team! **Who we are**: **The Role and What You’ll Do**: The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature...
-
Customer Success Manager
hace 1 semana
Madrid, España Celonis A tiempo completoWe are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make....
-
Customer Success Manager
hace 1 semana
Madrid, Madrid, España Celonis A tiempo completoWe are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make. You...
-
Customer Success Manager
hace 2 semanas
Madrid, España Make A tiempo completoMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
-
Customer Success Manager
hace 2 meses
Madrid, España Cendyn A tiempo completo**Job Purpose**: Reporting to the Associate Director of Customer Success, the Customer Success Manager collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and consultative...
-
Customer Success Manager
hace 3 días
Madrid, España Workday A tiempo completoYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
hace 1 semana
Madrid, España Board International A tiempo completoAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
hace 2 días
Madrid, España Board International A tiempo completoAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
hace 3 semanas
Madrid, España Trellix A tiempo completoCustomer Success Manager – Spain Madrid Madrid, Community of Madrid, ES About the Role : You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will develop a trusted adviser relationship with customer partners and executive sponsors to...
-
Customer Success Manager
hace 2 semanas
Madrid, España Trellix A tiempo completoCustomer Success Manager – Spain Madrid Madrid, Community of Madrid, ES About the Role : You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will develop a trusted adviser relationship with customer partners and executive sponsors to...
-
Manager, Customer Success
hace 1 semana
Madrid, España OneTrust A tiempo completo**Strength in Trust**: OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make...
-
Customer Success Account Manager
hace 2 meses
Madrid, España Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Manager
hace 5 días
Madrid, España Unit4 A tiempo completo**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Project Manager for Customer Success
hace 2 meses
Madrid, España Iwantic A tiempo completoDesde la división de **Sales & Customer** de **Iwantic**, seleccionamos para empresa de desarrollo de software con sede en Madrid y presencia global, un perfil de Project Manager for Customer Success. **¿Qué harás?** - Reportarás directamente a la Dirección de Customer Success y al CEO de la compañía. - Serás responsable de los proyectos de...
-
Customer Success Manager
hace 1 mes
Madrid, España ThetaRay A tiempo completoMadrid, Spain Intermediate Full-time**DESCRIPTION**: - ThetaRay is the leading provider of AI-based Big Data analytics. We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the...
-
Customer Success Manager
hace 2 semanas
Madrid, España Make A tiempo completoMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
-
Customer Success Manager
hace 3 semanas
Madrid, España Make A tiempo completoMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
-
Customer Success Manager
hace 3 semanas
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team, we have developed our own technology ARSOS which allows renewable energy operators to monitor, analyze and intelligently control their power plants worldwide. Our software makes...
