Operations & Customer Support Representative - Cdi

hace 1 mes


Barcelona, España CashSentinel A tiempo completo

**Representative**
**Barcelona - CDI - 100%
Rejoignez une équipe dynamique et passionnée dans une Fintech active en Europe **Intro**
Nous sommes une Fintech B2B, basée à Barcelone avec son siège en Suisse, qui développe des technologies
- de paiement puissantes pour les professionnels dans toute l’Europe, avec l'objectif ambitieux de
- révolutionner l'avenir du commerce en ligne. Nous sommes spécialisés dans la conception d'infrastructures
- de paiements 100% sécurisés pour deux business modèles : les professionnels de l’automobile et les
- marketplaces, afin de leur permettre de développer leur activité en toute sécurité.
- Le secteur des places de marché en ligne est en plein essor, ce qui permet à notre Fintech CashSentinel d’être
- en pleine évolution
- _. _Pour nous aider dans cette aventure, nous recherchons une personnes talentueuse
- désireuse de faire la différence et dévouée à l'excellence et au travail. Nous avons besoin d'une équipe de
- choc, avec un esprit d'équipe, prête à s'investir. Si vous vous reconnaissez dans ce profil, n'hésitez pas à nous
- contacter.
- _ _

**Les missions**:

- Gérer un portfolio de clients (enregistrement sur notre plateforme, KYC, suivi des contrats digitaux)- Contribuer au développement de l’expérience client et les relations de confiance
- Réaliser les tâches quotidiennes selon les procédures internes
- Participer à la lutte contre la fraude et le blanchissement d’argent en accord avec la loi européenne
- Identifier les opportunités d’amélioration et contribuer au développement de nos plateformes et des
- processus- Gérer des projets individuels et en équipe

**Profil recherché**:

- Vous êtes :_***
- **Flexible** et à l'aise dans des environnements en évolution rapide
- **Méticuleux **et avez une forte capacité à rester concentré
- **Organisé **et capable de gérer diverses tâches en parallèle (multitasking)
- Vous aimez : _- **Avoir un impact** sur l’entreprise pour laquelle vous travaillez- **La relation client** : comprendre leurs besoins et résoudre leurs problèmes
- Vous **savez faire face à l’inattendu** et vous adapter pour trouver des solutions
- Vous disposez d’une expérience dans un rôle de support clients (min. 1 an)
- Vous parlez français (**langue maternelle**), oral et écrit. L’allemand est un atout majeur

**Bénéfices**:

- Salaire entre 22'000 - 24’000€ selon expérience- Télétravail flexible (modèle hybride) une fois la formation assimilée
- Bureaux en plein centre de Barcelone à 5mn de la Casa Batllo

**CashSentinel España S.L. **- CALLE ARAGO, 308 2 PTA.1 - 08009, BARCELONA



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