Brand Experience Team

hace 1 mes


Valls, España Prat Brands A tiempo completo

**Hey ¿Eres un/a apasionado/a del customer service? ¿Te gusta trabajar en empresas tecnológicas y autogestionadas?**

Si lo tuyo es elevar la experiência de compra y conseguir clientes fieles de por vida, te queremos en nuestro equipo Si te encanta el mundo de la postventa y crees en las organizaciones horizontales y en la autogestión Te estamos buscando

**¿Qué puedes aportar a nuestra crew?**

Garantizar la excelencia de nuestro servicio post venta respondiendo las incidencias técnicas relacionadas con los diferentes productos de Prat Brands con la mayor eficacia en tiempos de respuesta y satisfacción para nuestros clientes B2C y B2B.

**Tus responsabilidades**:

- Conocer a la perfección nuestras marcas, características y especificaciones técnicas de nuestros productos.
- Tomar nota de sugerencias de los clientes para poder mejorar nuestros productos, procedimientos, etc.
- Gestionar devoluciones, cancelaciones o reposiciones de productos.
- Conocer los canales de venta de los productos y su gestión.
- Aportar valor en la fidelización de nuestros clientes y la mejora de la experiência de compra.
- Ser el back-up de nuestra welcomer cuando se requiera.

**Nuestro #pratbrandsteam es lo más y por eso lo cuidamos.**

**Check this out Estos son algunos de los beneficios que tendrás**:

- Ser parte de un equipo autogestionado.
- Horario laboral flexible.
- Opción de teletrabajo.
- Comedor con menú del día healthy y delicioso.
- Gym y pista de pádel para mantenerte en forma.
- Zona de entretenimiento: máquinas arcade, billar, y más.

En resumen, este proyecto es para ti si practicas la escucha activa, tienes habilidades comunicativas y eres una persona resolutiva. Si además de esto tienes conocimientos de inglés y/o francés, sería poner la guinda al pastel

**¿Te unes al reto? Te esperamos con los brazos abiertos**

Tipo de puesto: Jornada completa, Contrato indefinido

Salario: A partir de 18.000,00€ al año

Beneficios:

- Comida en la empresa
- Flexibilidad horaria
- Gimnasio en la empresa
- Guardería
- Ordenador de empresa
- Parking gratuito
- Teletrabajo opcional

Horario:

- Disponibilidad fin de semana
- Flexibilidad horaria

Preguntas para la solicitud:

- ¿Cuál es tu nível de inglés?
- ¿Cuántos años de experiência tienes en el sector e-commerce?
- ¿Qué es lo que más te gusta de la atención al cliente?
- ¿Qué es lo que más valoras cuando contactas con una marca y te contesta su área de Brand Experience Team?
- ¿Cuál es tu nível de francés?

Ubicación del trabajo: Teletrabajo híbrido en 43800 Valls


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