Renewals Associate

hace 3 semanas

Madrid, España OneTrust A tiempo completo

**Strength in Trust**:
At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence.

**The Challenge**:
As a OneTrust Renewals Specialist, you'll deliver an exceptional customer experience at the time of renewal - while creatively solving complex customer challenges. You will create and execute quarterly renewals goals through research, negotiation and management of subscription renewal quotes and contracts.

**Your Mission**:

- Manage a portfolio of client renewals end-to-end, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time, execution of processes and contract execution.
- Partner with colleagues in Customer Success and/or Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
- Identify and manage client stakeholders and build and maintain relationships with key individuals.
- Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
- Identify commercial opportunities to increase Customer's utilisation of the OneTrust platform and work with the sales team to take advantage of any opportunities.
- Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.
- Support the growth and further development and automation of renewal processes for the business.

**You Are**:
You're a go-getter who enjoys solving complex problems. You enjoy collaborating across multiple teams to find the missing pieces of the customer's puzzle and you don't settle for anything less than success. You're eager to grow personally and professionally and you see obstacles as challenges

**Your Experience Includes**:

- 1+ year of sales experience preferred
- Experience working with customers
- Fluent in German
- BS degree (preferred in Marketing, Business or Communications)
- Strong verbal and written communication skills
- Excellent interpersonal and critical thinking skills
- Comfortable in a fast paced & high-volume environment

**Extra Awesome**:

- Experience within the Technology/SaaS industry
- Familiarity with Salesforce or similar CRM solutions is preferred

**Benefits**:
As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that's just the beginning). Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here's what you can expect from our OneTeam Total Rewards Program:
**Competitive Compensation**:We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We're also committed to fair and equitable pay practices.

**Workstyle Flexibility**: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.

**Career Development**:You're not just joining any company; you're joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.

**Employee Recognition**:We celebrate our accomplishments the best way we know how - together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.

**Focus on Wellbeing**:Take the vacation or volunteer - we have unlimited PTO globally. You'll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.

**Health Benefits**:No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive.

**Our Commitment to You**:
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without b

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