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Renewals Associate
hace 3 meses
Push the boundaries of tech. In your sweatpants.
The top creative and technical minds could work anywhere.
So why are so many of them choosing Alludo? Here are three reasons:
- This is the moment. It's an exciting time at Alludo, with new leadership, a refreshed brand (you probably know us as Corel or Parallels), and a whole new approach to changing the way the world works. We're at the forefront of a movement, and we want you to ride this wave with us.
- You do you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you've got.
- It's your world. We know you have a life. We want to be part of it, but not all of it. At Alludo, we're serious about empowering people to work when, how, and where they want. Home Office, Sweatpants? Cool with us. We believe that happy employees mean happy customers. That's why we hire amazing people and get out of their way.
Responsibilities:
Renewal Management
- Execute endtoend renewal processes for a portfolio of products
- Develop a deep understanding of customer needs and contract terms to facilitate smooth renewals.
- Proactively engage with customers to secure upcoming renewals, contract details, and potential upgrades
- Address customer inquiries, concerns, and negotiate terms to secure timely renewals.
- Maintain accurate and uptodate records of customer interactions and renewal status.
- Collaborate with internal teams to ensure all necessary documentation is completed and filed appropriately.
- Work hand in hand with designated Regional Sales Directors and align on strategy and processes to meet/exceed renewal targets.
- Identify opportunities for upselling or crossselling based on customer needs and usage patterns.
- Collaborate with sales teams to hand off potential expansion opportunities.
- Ability to support renewals for customers located in different regions and time zones.
- Flexibility to work nontraditional hours
- Availability during EMEA or America time zones
- Continuously evaluate and look for ways to improve the renewal process for efficiency and effectiveness
- Provide feedback to management on customer trends, challenges, and potential areas for improvement.
- Monitor and report on key performance indicators (KPIs) related to renewal rates for designated portfolio
YOU:
- Proven experience in a renewals management role, preferably in a highly transactional environment.
- Strong understanding of contract terms, negotiation skills, and customer relationship management.
- Excellent communication and interpersonal skills.
- Ability to manage a high volume of renewals concurrently.
- Detailoriented with strong organizational and problemsolving abilities.
- Proficiency in using CRM tools and Microsoft Office Suite.
US:
- We have millions of users and decades of innovation under our belts.
- We offer a fully remote workspace, and we mean it. There is no pressure to work in an office whatsoever.
- We have flexible work arrangements and locations to suit your style.
- Hours are flexible, too You've worked hard to build your life, and we don't want you to give it up for work.
- Our team is growing fast, and there's a ton of energy and a lot of really smart, motivated, fun people ready to welcome you in.
This position offers a unique opportunity for a results-oriented professional to contribute to the success of our organization without the pressure of sales quotas.
If you thrive in a fast-paced, customer-focused environment and have a passion for ensuring customer satisfaction, we encourage you to apply.
About Alludo
Alludo is a beloved and trusted industry titan fueled by make-everything-easier flexibility.
With a 30+ year legacy of innovation, we understand where you've been and we're uniquely equipped to get you where you want to be.
Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Alludo empowers all you do.
It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.
