Service Coordinator Europe F/m

hace 4 semanas

l'Hospitalet de Llobregat, España Cepheid A tiempo completo

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The **Service Coordinator (f/m)**, Europe is responsible for managing requests linked to Service on systems installed mostly in Europe and is assuring customer satisfaction through a high quality of service administration (back-office management: order management, logistics, invoicing, dispatching). The role will also have opportunity to be involved in process improvement and cross functional projects.

This position is part of the European Service Coordination team and will be either Hybrid, located in any of Cepheid entities located in Europe, or Remote. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

**In this role, you will have the opportunity to**:

- Enter and manage requests linked to instrumentation into the service management’s software
- Manage service requests from quotation to delivery and customer satisfaction
- Manage invoicing, issue of credit/debit notes and return of goods
- Support in monitoring and updating the database of installed systems
- Field Engineer dispatch

**The essential requirements of the job include**:

- High school degree (or equivalent experience) with multiple years of work experience
- Fluent English (written and oral) is required (additional languages would be an advantage - French, Italian, German, Russian, Spanish, Portuguese, Polish)
- Familiar with SAP (or similar ERP System) and/or CRM system (preferably Salesforce)

**It would be a plus if you also possess previous experience in**:

- International trade rules knowledge (incoterm, custom ) in Europe
- Complex procedures and processes

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid or remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid or remote work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home, or 100% remotely from your home. Additional information about this hybrid or remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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