Crew Control Agent
hace 1 mes
At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
**Job Purpose**
Crew Controllers are part of Operations Control Centre, reporting to the Head of Crew Operations, they are responsible for both Pilot and Cabin Crew resourcing on a day-to-day basis, to ensure a reliable punctual operation.
**Main Responsibilities - Tasks**
- Ensure that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost-effective way, in compliance with documented statutory and regulatory requirements.
- Handle operational incidents: aircraft rerouting, low staffing (time of sicks).
- Maintain and develop a professional standard of relations with Crew, other Line Departments, and fellow team members.
- Have a working knowledge of crew agreements and roster policies.
- Participate in Operations Control projects where required.
- Support functions of Crew Control and provide cover where needed.
- Prioritize safety and punctuality in all crew and operation decisions.
**Education**
- Relevant education is preferred.
**Experience**
- Experience in Airline Operations is preferred.
**Competencies**
- Working under pressure, teamwork, and lead skills.
- Teamwork and lead skills.
- Flexible, decisive and rigorous. Also, functional, and strict following procedures.
- Analytic profile with attention to details.
- High level of both English and Spanish.
- Knowledge of the tools implemented by the department.
- Basic knowledge of Crew Optimization and Crew Travel areas tasks.
**Languages**
- Fluency in English and Spanish.
**Other**
Availability to work in 3 shifts: 7-15h, 15-23h and 23-7h.
**Location**
Viladecans (Barcelona).
**Level**
Individual Contributor 6 - ADMIN
**Our benefits**
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more Want to learn more? click here
We have won the award for the “**Best Low-Cost Airline in Europe 2021**” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience
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