Crew Operations Control Agent

hace 2 semanas

Viladecans, España Vueling A tiempo completo

This job is **only for current Vueling employees.**

If you aren't working currently in Vueling, we invite you to review other open job positions here or use the option connect to receive our future job opportunities.

At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.

That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.

We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

**Job Purpose**

Crew OPS Controllers are part of Operations Control Centre, reporting to the Manager Crew Operations, they are responsible for both Pilot and Cabin Crew resourcing on a day-to-day basis, to ensure a reliable punctual operation.

**Main Responsibilities - Tasks**
- Ensure that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost-effective way, in compliance with documented statutory and regulatory requirements.
- Handle operational incidents: aircraft rerouting, low staffing (time of sicks).
- Maintain and develop a professional standard of relations with Crew, other Line Departments, and fellow team members.
- Have a working knowledge of crew agreements and roster policies.
- Participate in Operations Control projects where required.
- Support functions of Crew Control and provide cover where needed.
- Prioritize safety and punctuality in all crew and operation decisions.

**Education**
- Relevant education will be valued.

**Experience**
- Proven experience in Crew Control operations (or other similar positions) with a minimum of 2 years.

**Competencies**
- Be familiar with pre-tactical functions of Crew Control and provide cover where needed.
- A sound knowledge and appreciation of the detail and complexity of the regulatory environment governing airline operations.
- An appreciation of the role of the OCC in achieving overall company objectives.
- Resilient with proven ability to manage complex and unpredictable situations, while working within a pressurised environment.
- Excellent people skills with the ability to contribute effectively as part of a team.
- Strong verbal and written communication skills with the proven ability to communicate effectively with management and staff at all levels.
- Demonstrated ability to think creatively and solve problems.
- Proven decision-making skills.
- Ability to use own initiative.
- Well-developed organisational skills with the ability to prioritise and work to tight deadlines.
- High level of commitment and flexibility.
- Excellent punctuality and attendance record.
- Strong I.T. skills.

**Languages**
- Spanish: fluent.
- English: fluent.

**Location**

Viladecans (Barcelona)

**Level**

Individual Contributor 5 - TEC

**Our benefits**

Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more Want to learn more? click here

We have won the award for the “**Best Low-Cost Airline in Europe 2021**” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience

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