Technical Support

hace 19 horas


Malaga, España Spot On Sp. z o.o A tiempo completo

As a Technical Support, you will be responsible for handling customer technical support queries through various channels in a timely manner.

**Detailed Duties and Responsibilities**:

- Gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.
- Handle customer technical support queries through various channels in a timely manner.
- Provide good customer service with the aid of high-quality technical knowledge gained from the internal training and support systems.
- Listen attentively to customer needs and concerns in order to understand customer requirements and identify technical issues.

**Targeted Qualifications**:

- Fluency.
- Fluency.
- Excellent communication skills.
- Computer literate with sound knowledge of Microsoft Office suite.
- Comfortable communicating with clients over the phone.
- Experience in a Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- Strong technical knowledge and experience in the technical field will be considered as an advantage.
- Ability to multi-task with an analytical mindset.
- Completed ICT training is preferred.

**Targeted Interpersonal Skills**:

- Self-assured, Feel very confident and positive about yourself and your abilities.
- Resilient, Able to work to tight deadlines and within constraints.
- Strong negotiation skills, planning and analytical thinking.
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
- Handle Complaints, Deal effectively with obstacles/complaints.
- Punctual, Always on time for things.
- Precise, Make sure that things are done accurately, correctly and exactly.
- Resourceful, Think of new and different ways to do things when there are no obvious solutions.
- Creative, Use your imagination to come up with new ideas or to solve problems.

**Offer & Benefits**:

- Package Offered: Gross Annual Salary +.
- Employment Contract.
- Office-Based from Benalmádena, Spain
- Motivational Programs and Engaging Events.
- An Interesting and dynamic work environment in a dynamically developing international company.

**How To Apply**:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.

Please include the following statement in your CV Documents to be considered for the job opportunity applied for:
**“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”



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