Swedish Speaking Technical Support

hace 19 horas


Malaga, España Recruitment Direct Ltd A tiempo completo

**Swedish Speaking Technical Support Advisor**

**Benalmadena, Spain**

€18,400 + bonus + relocation of €500

**Responsibilities**:
The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

**Main Tasks**
- Identify and analyse the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

**Job Requirements**
- Native level Swedish
- Enough understanding of the English language to follow training.
- Preferably with a completed ICT training.
- A strong technical affinity, experience in technical field is a plus

Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.

Competencies
- Service orientated
- Accurate
- Multitasking
- Analytical
- Communicative

**Job Types**: Full-time, Commission, Permanent

**Salary**: 18,400.00€ - 20,000.00€ per year

**Language**:

- Swedish (required)



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