Customer Support
hace 4 días
The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.
Main tasks
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
We offer
- Full-time (39 hours/week)
- Long term contract
- Schedule: from Monday to Friday 09:00 - 18:00
- Salary: 18,400 Euros gross/year+ up to 1,800 Euros gross/year in bonus
- Opportunity to join an international company
- Start date: Immediate.
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
**Requirements**:
- Native level speaker of Swedish
- Fluent in English
- Supports a minimum of two languages fluently both written and spoken
- Enough understanding of the English language to follow training.
- Preferably with a completed ICT training.
- A strong technical affinity, experience in technical field is a plus
- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.- The period of holiday entitlement is fixed by mutual agreement between the company and the employee
RRQ23-000751-1-SWEDEN
-
Norwegian Customer Support Representative
hace 7 meses
Malaga, España Patrique Mercier Recruitment A tiempo completoHey there! Are you fluent in Norwegian and passionate about providing top-notch customer service? If 'yes', we've got an amazing opportunity for you! We're on the hunt for a Norwegian Customer Support Representative to join our team in sunny Benalmádena!**Role Description**:As our Norwegian Customer Support Representative, you'll be the first point of...
-
Customer Support Agent
hace 6 meses
Malaga, España JUJUR A tiempo completoPosition: Dutch Customer Support Agent Location: Benalmádena, Spain Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits - Use cheat sheets, guides and protocols provided during the...
-
Customer Support Team Lead
hace 6 días
Malaga, España Technest Solutions, SLU A tiempo completo**Your mission**: We are looking for an experienced The support service itself will be delivered mainly from Málaga but we have teams on other locations around the world. This is a hands-on role, with your time being split between mentoring your team, overviewing the operation, and improving the Customer Support Experience for our clients. **What you'll...
-
Customer Success Internal Support Representative
hace 1 semana
Malaga, España Safeguru HQ S.L A tiempo completoWe are Safeguru, an E-Commerce specializing on industrial safety products and personal protective equipment, leader on health and safety digital content. We are looking for a motivated individual to join our team. The Customer Success Internal Support Representative will be responsible for providing the support required the Customer Success representatives,...
-
Customer Support
hace 7 meses
Malaga, España SD Worx A tiempo completoAre you passionate about helping others and solving problems? If so, we want you to join us as a Customer Support Specialist! **Responsibilities**: - Provide support within the framework of customer contracts. - Enhance efficiency and quality in daily tasks and team activities. - Ensure high professionalism and quality in all services. - Participate in...
-
Customer Support Agent
hace 1 semana
Malaga, España Brite A tiempo completo**About Brite** Brite Payments is a leading Open Banking-powered Account to Account (A2A) payment provider of instant pay-ins and instant payouts. With its technology built on Open Banking, Brite provides a convenient transaction experience for consumers and a risk-free payment process for merchants. Founded in Stockholm in 2019, Brite is committed to...
-
Customer Success Internal Support Representative
hace 7 días
Malaga, España Safeguru HQ S.L A tiempo completoWe are Safeguru, an E-Commerce specializing on industrial safety products and personal protective equipment, leader on health and safety digital content. We are looking for a motivated individual to join our team. The Customer Success Internal Support Representative will be responsible for providing the support required the Customer Success representatives,...
-
Customer Support Team Lead
hace 7 días
Malaga, España Technest Solutions, SLU A tiempo completo**Your mission**: The support service itself will be delivered from Málaga initially, expanding to additional sites in the future. This is a hands-on role, with your time being split between providing support and mentoring your team. **What you'll do**: - Manage and coordinate the support team - Scale up the team as the business requires and train new...
-
Customer Support Representative
hace 7 meses
Malaga, España HireOn Ltd A tiempo completoHireOn Ltd Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Benalmadena office. Position: Customer Support Representative Location: Benalmadena, Spain Employment type: Full-time **Salary**: 1700 euro gross/month **DUTIES AND RESPONSIBILITIES**: -...
-
Customer Support Agent
hace 7 meses
Malaga, España Brite A tiempo completo**About Brite** Brite Payments is a leading Open Banking-powered Account to Account (A2A) payment provider of Instant Payments and Instant Payouts. We provide a convenient transaction experience for consumers and reduce the risk in the payment process for merchants. Founded in Stockholm in 2019, Brite is committed to providing the best possible payment...
-
German Speaking Customer Support Representative
hace 7 meses
Malaga, España Careerxtra A tiempo completoWe are working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Support Representative for their Málaga office. Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: - Handle incoming contact from customers via phone and mail - Assist customers and deal...
-
Norwegian Speaking Customer Support Representative
hace 7 meses
Malaga, España Careerxtra A tiempo completoWe are working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Málaga office. Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: - Handle incoming contact from customers via phone and mail - Assist customers and deal...
-
Customer Support Agent
hace 7 meses
Malaga, España Brite A tiempo completo**About Brite** Brite Payments is a leading Open Banking-powered Account to Account (A2A) payment provider of Instant Payments and Instant Payouts. We provide a convenient transaction experience for consumers and reduce the risk in the payment process for merchants. Founded in Stockholm in 2019, Brite is committed to providing the best possible payment...
-
1st Tier Customer Support Analyst
hace 7 meses
Malaga, España Fortris Spain A tiempo completo**Your mission**: We are looking for an experienced **Customer Support Analyst** with a strong passion for support and attention to detail to join our team in Malaga and manage the support field of the group’s companies that are located around the world. **What you'll do**: - Analyze and resolve client’s incidents and reply to their queries - Daily...
-
Norwegian Customer Support, Bank Industry
hace 7 meses
Malaga, España Patrique Mercier Recruitment A tiempo completo**Norwegian Customer Support, Bank Industry - Malaga**: Are you ready to kick-start your career in the banking industry? We are looking for a proactive and customer-focused individual to join our team as a Norwegian Customer Support Representative. This is a remote role based in Malaga with the opportunity to work from the comfort of your home. **Role...
-
Customer Support
hace 6 meses
Malaga, España VIVAGYM A tiempo completo**Descripción**: Buscamos para incorporar en nuestras oficinas centrales en Málaga puesto de customer service desempeñando las siguientes funciones principales: Resolver las reclamaciones de los clientes de forma profesional y eficiente, garantizando su satisfacción y manteniendo relaciones positivas. Mantener registros de comentarios y quejas de los...
-
Senior Digital Customer Support
hace 7 días
Malaga, España SD Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring **people solutions** to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span **the entire employee journey**,...
-
Norwegian Speaking Customer Support, Bank Industry
hace 7 meses
Malaga, España Patrique Mercier Recruitment A tiempo completoHei! Ever dreamt of working in sunny Spain while showcasing your exceptional Norwegian language skills? Vi har en gledelig nyhet! We're on the lookout for a Norwegian Speaking Customer Support star to join our vibrant team in the banking industry, nestled in the heart of beautiful Málaga! **Role Description**: As our Norwegian Speaking Customer Support,...
-
Malaga, España Transcom Spain A tiempo completoTranscom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for a Finnish Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us! * What's in it for...
-
Customer Support Norwegian Market
hace 7 meses
Malaga, España KGR A tiempo completoWe are recruiting for an international company a Customer Representative for the Norwegianmarket in Barcelona. **Missions**: - Ensure personal knowledge of the portfolio is maintained - Track on stock availability - Cross language backup if needed - Answer and deal with customer queries - Solve status queries. **Profile**: - **Fluent in Norwegian and...