Customer Support Agent

hace 3 semanas


Malaga, España Brite A tiempo completo

**About Brite**

Brite Payments is a leading Open Banking-powered Account to Account (A2A) payment provider of instant pay-ins and instant payouts. With its technology built on Open Banking, Brite provides a convenient transaction experience for consumers and a risk-free payment process for merchants. Founded in Stockholm in 2019, Brite is committed to providing the best possible payment solution for everyone involved in a transaction.

**What you will do**

At Brite, you will be an essential part of our support team and the majority of your time will be dedicated to interacting directly with our customers (End-users and Merchants) addressing and resolving their issues in an efficient manner by communicating/interacting with different teams within Brite, ensuring a great Brite experience. You will work closely with several teams internally, mainly tech and merchant solutions to help improve our product. We believe you have experiences from similar positions within payments or tech companies and that you are willing to learn more. Thereto enjoy taking on new challenges, putting the customer first, and having a positive mindset, which are skills we are looking for.

**Who you are**

We believe you:

- Have broad experience in customer support
- Take responsibility over the work area and ensure customer satisfaction across all touchpoints
- Communicate professionally and are fluent in English
- Will be part of improving internal processes where and when needed including documentation
- Are willing to constantly learn about a changing and developing technical product in a growing organization
- Are able to work weekends and bank holidays
- Have the ability to operate and execute in a highly ambiguous and fast-paced environment

**What we offer**
- An optimistic, caring, and inclusive culture where we want you to be yourself
- A dynamic, fast-paced, and innovative environment where you will have the possibility to make an impact from your first day onwards
- A flat organization, friendly colleagues, and fast decision-making
- An environment where we start small and learn fast to do big things
- A team that cares about sharing, collaborative work, and prestigelessness
- ... and you will be part of a growing team of fun and skilled people


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