Social Media Community Manager
hace 5 días
**Where**:Remote
**Type**: Freelance
**Join Us at Social Element**:
Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.
To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.
To **#makesocialbetter** we are looking to build our current talent pool for **Spanish Social Media Community Managers** to support future work with a leading automotive client and a well recognised financial powerhouse.
**Community Managers**:
Our mission is to cultivate strong, genuine connections with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.
We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.
**What You’ll Do**:
In this exciting opportunity you will dive into the worlds of two dynamic brands; a leading automotive client and a trusted household financial brand. You’ll be an essential part of our team, connecting with the brand's audiences for the Spanish markets.
You’ll be a master of context as you skilfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice. You’ll engage across multiple platforms like TikTok, Instagram, Facebook and YouTube, keeping the conversations vibrant and engaging.
You will be at the frontline of managing and growing an enthusiastic online community. You’ll also be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.
**Working Hours**:
We are looking for you to have mixed flexibility across weekdays, evenings and weekends to cover all possible project hours as we are completely driven by our clients needs.
**Child Protection**:
**Requirements**:
**Excellent Spanish language knowledge**: As you’ll be posting messages in social media, it’s a must to have superb writing skill in the Spanish language.
**Advanced English language skills**: As you’ll be working with a variety of teams and people, all of our training and communication is in the English language.
**Background experience**: either engagement, social customer care, and/or community management, either with a brand or digital agency.
**Social Media knowledge**: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and understanding their audiences, in addition to staying on top of the latest trends.
**A confidence with digital technology **as you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, etc, in addition to any internal tech tools e.g availability scheduling tools, Google Chat etc
**A self-motivated social media expert** who thrives in a remote environment, has a structured approach to work and the ability to maintain productivity and efficiency while working from home.
**IT Policy**:
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:
- Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
- i5 8th generation or faster 64-bit (x64) processor
- At least 8GB RAM (16GB recommended)
- Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
- 40 GB available HDD (SSD recommended)
- A Webcam and headset
- Android or iOS device for 2FA
- Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.
- Please Note: It is essential to have all IT requirements to carry out this work._
**The Hiring Process**:
The hiring process for this position will be made up of the following stages:
Online Assessment
Behavioural interview with one of our Talent Team Members
**The Social Element Behaviours For Success**:
Be focused and decisive
Be brave and inspirational
Be rigorous in our approach ️
Be considered and inclusive
Be loud and proud
- Details of your personal/professional experience in relation to this work
- Why you are interested in being part of our team at Social Element
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