Customer Service Agent: Portuguese

hace 4 meses

Madrid, España FeverUp A tiempo completo

Hi, we're Fever
We're excited you are checking out this job offer.

We are _the_ leading global live-entertainment discovery tech platform with a clear mission**:to democratize access to culture and entertainment.**

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Sounds amazing, right?

**About the role**:
We love our customers and always aim to provide the best service. If you like working at home, this job is for you

**INFO: The Schedule for the night-shift position is 00:00 am to 8:00 am (5 days/week) with 30 minutes of break.**

You will be expected to:

- Managing incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
- Work schedule: 00:00 am - 8:00 am with 30 minute break

**About you**:

- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- **High Portuguese level (oral & written) and fluent in English**:

- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Are a solution-oriented and reliable professional.
- Are incredibly detail-orientated with excellent time-management skills.
- Are flexible. Everything can change very quickly and you know how to adapt
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.

This role is located in** Spain.**

**Benefits & Perks**
- Home office
- Great work environment with a young, international team of talented people to work with
- Possibility to receive in advance part of your salary by Payflow
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass Membership

Thank you for considering joining Fever. We cannot wait to learn more about you

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

  • Customer Support Agent Portuguese Speaker

    hace 1 semana

    Madrid, España Cross Border Talents A tiempo completo

    Job Opportunity: Customer Support Agent (Portuguese Speaker) for a Renowned Sports Brand Location: Sofia, Bulgaria (Hybrid or Remote in Bulgaria) Start Date: January 6th Are you fluent in Portuguese speaker and passionate about sports?Want to work in a country with low income taxes and save more of your earnings?Join us as a Customer Support Agent for a...

  • Customer Support Agent Portuguese speaker

    hace 1 semana

    Madrid, España Cross Border Talents A tiempo completo

    Job Opportunity: Customer Support Agent (Portuguese Speaker) for a Renowned Sports Brand Location: Sofia, Bulgaria (Hybrid or Remote in Bulgaria) Start Date: January 6th Are you fluent in Portuguese speaker and passionate about sports? Want to work in a country with low income taxes and save more of your earnings? Join us as a Customer Support Agent for a...

  • Customer Support Agent Portuguese Speaker

    hace 21 horas

    Madrid, España buscojobs España A tiempo completo

    Job Opportunity : Customer Support Agent (Portuguese Speaker) for a Renowned Sports Brand Location : Sofia, Bulgaria (Hybrid or Remote in Bulgaria) Start Date : January 6th Are you fluent in Portuguese and passionate about sports? Want to work in a country with low income taxes and save more of your earnings? Join us as a Customer Support Agent for a...

  • Customer Service Representative

    hace 5 días

    Madrid, Madrid, España Cbt A tiempo completo

    Company OverviewWe are a fast-growing and innovative web services company, committed to delivering cutting-edge solutions. As we expand our team, we are seeking a highly skilled Portuguese-speaking Customer Advisor to work remotely from Bulgaria.Job DescriptionWe are looking for a fluent Portuguese-speaking customer service representative to be the main...

  • Portuguese Speaking Customer Service Specialist

    hace 3 semanas

    Madrid, Madrid, España Cbt A tiempo completo

    Job Overview">We are seeking a highly skilled Portuguese Speaking Customer Service Specialist to join our team at Cbt. As a customer-focused individual with excellent communication skills, you will be responsible for delivering outstanding service to our Portuguese-speaking clients.">About the Role">This is a fully remote position that offers the flexibility...

  • Travel Sales Agent – Portuguese

    hace 1 semana

    Madrid, España Approach People Recruitment A tiempo completo

    Job Description: Premium Sales Travel Agent – Portuguese & Spanish Location: Madrid (Hybrid model) About the Company: Our client is a leading multinational in the premium vacation sector, with luxury resorts located around the world.Known for offering exclusive and unforgettable holiday experiences, the company is committed to providing its clients with...

  • Portuguese Speaking Customer Service Representative for Cbt

    hace 4 semanas

    Madrid, Madrid, España Cbt A tiempo completo

    Job Overview: We are seeking a skilled Portuguese-speaking customer service representative to join our team at Cbt. As a key point of contact for our Portuguese-speaking clients, you will provide exceptional customer support and resolution via phone, email, and live chat.">About the Role: The ideal candidate will possess fluency in both written and spoken...

  • Travel Sales Agent – Portuguese

    hace 1 semana

    Madrid, España Approach People Recruitment A tiempo completo

    Job Description: Premium Sales Travel Agent – Portuguese & Spanish Location: Madrid (Hybrid model) About the Company: Our client is a leading multinational in the premium vacation sector, with luxury resorts located around the world.Known for offering exclusive and unforgettable holiday experiences, the company is committed to providing its clients with...

  • Customer Service Representative Wholesale

    hace 2 meses

    Madrid, España Skechers A tiempo completo

    Customer Service Representative Wholesale - Portuguese and Spanish JOB SUMMARY Responsible for all matters about Wholesale Customers from Portugal and Spain. ESSENTIAL DUTIES & RESPONSIBILITIES CUSTOMERS ACCOUNTS MAINTENANCE Monitor Order Flow: Oversee all orders moving through Wholesale system. Guarantee the highest level of Customer Service to our...

  • Customer Service

    hace 7 meses

    Madrid, España Brooklyn Fitboxing International A tiempo completo

    Brooklyn Fitboxing International is the leading chain of Fitboxing centers in Spain. Since its creation in 2013, Brooklyn Fitboxing has grown to its current more than 150 centers in 10 countries and continues its expansion towards new markets. Our HIIT method combines fitness, boxing, kickboxing, music, and gamification to get you in shape in a fun and...

  • Ifz-484 - Travel Sales Agent – Portuguese & Spanish

    hace 1 semana

    Madrid, España Approach People Recruitment A tiempo completo

    Job Description: Premium Sales Travel Agent – Portuguese & Spanish Location: Madrid (Hybrid model) About the Company: Our client is a leading multinational in the premium vacation sector, with luxury resorts located around the world.Known for offering exclusive and unforgettable holiday experiences, the company is committed to providing its clients with...

  • Customer Service Agent

    hace 3 meses

    Madrid, España MSX INTERNATIONAL A tiempo completo

    Job Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...

  • Customer Service Agent

    hace 3 meses

    Madrid, España MSX INTERNATIONAL A tiempo completo

    Job Title: Customer Service Agent Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or...

  • Customer Service Agent

    hace 3 meses

    Madrid, España MSX INTERNATIONAL A tiempo completo

    Job Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...

  • Travel Sales Agent – Portuguese

    hace 1 semana

    Madrid, España Approach People Recruitment A tiempo completo

    Job Description: Premium Sales Travel Agent – Portuguese & Spanish Location: Madrid (Hybrid model) About the Company: Our client is a leading multinational in the premium vacation sector, with luxury resorts located around the world. Known for offering exclusive and unforgettable holiday experiences, the company is committed to providing its clients...

  • Customer Service Agent

    hace 3 meses

    Madrid, España Msx International Inc. A tiempo completo

    .Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...

  • Customer Service Agent: Portuguese

    hace 1 semana

    Madrid, España FeverUp A tiempo completo

    Hi, we're Fever We're excited you are checking out this job offer. We are _the_ leading global live-entertainment discovery tech platform with a clear mission**:to democratize access to culture and entertainment.** How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through...

  • Customer Service Agent

    hace 1 mes

    Madrid, España Cataloxy A tiempo completo

    .Ofertas de empleo Customer Service Agent - Swedish ID: 185503 2 La oferta de empleo ya está archivada Publicada: 16.11.2024. Actual hasta: 03.12.2024 Customer Service Agent - Swedish, Madrid Salario: a convenir Área: Staffing/Agencias de Empleo Jornada laboral: completa Sexo: indiferente Descripción de la oferta Purpose of the role: The Customer Service...

  • Travel Sales Agent – Portuguese

    hace 1 semana

    Madrid, España Approach People Recruitment A tiempo completo

    Job Description: Premium Sales Travel Agent – Portuguese & SpanishLocation: Madrid (Hybrid model)About the Company: Our client is a leading multinational in the premium vacation sector, with luxury resorts located around the world.Known for offering exclusive and unforgettable holiday experiences, the company is committed to providing its clients with the...

  • Customer Service Representative Wholesale

    hace 1 mes

    Madrid, España Skechers A tiempo completo

    Customer Service Representative Wholesale - Portuguese and SpanishJOB SUMMARYResponsible for all matters about Wholesale Customers from Portugal and Spain.ESSENTIAL DUTIES & RESPONSIBILITIESCUSTOMERS ACCOUNTS MAINTENANCEMonitor Order Flow: Oversee all orders moving through Wholesale system.Guarantee the highest level of Customer Service to our wholesale...